# Fail to join meetings **URL:** \ **Category:** Windows\ **Created:** [May 20, 2021, 5:43pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704 "2021-05-20T17:43:35Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 20, 2021, 5:43pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/1 "2021-05-20T17:43:35Z")
**Description** _Sometimes_ getting MEETING\_FAIL\_CLIENT\_INCOMPATIBLE when joining meetings **Which Windows Client SDK version?** 4.6.21666.0428 **Additional context** MeetingStatus = MEETING\_STATUS\_FAILED (6) MeetingFailCode = MEETING\_FAIL\_CLIENT\_INCOMPATIBLE (10) Very strange, as we get this occasionally. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [May 21, 2021, 6:28pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/2 "2021-05-21T18:28:47Z")
Hey @arik.sapojnik, Thanks for using the dev forum! First, that version of the SDK is very old and should not be used anymore. Please update when you have the opportunity. In regards to the error, this is due to a setting in the users account that enforces a minimum client version. Please disable this setting if you would like to resolve this error. Thanks! Michael ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 21, 2021, 6:48pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/3 "2021-05-21T18:48:02Z")
Thank you, will check ASAP! ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [May 21, 2021, 6:57pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/4 "2021-05-21T18:57:17Z")
@arik.sapojnik, sounds good! Let me know if you need anything from us. Thanks! Michael ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 23, 2021, 7:08am UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/5 "2021-05-23T07:08:38Z")
@Michael_Condon where in the account settings I can find this value? I couldn’t find it. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [May 24, 2021, 7:19pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/6 "2021-05-24T19:19:54Z")
Hey @arik.sapojnik, Log into your Zoom Web Portal → Under Admin go to Account Settings → Admin Options → Require users to update the client. Thanks! Michael ---
**Author:** ![ZoeVarner](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoevarner/32/27686_2.png) [@ZoeVarner](https://devforum.zoom.us/u/ZoeVarner)\ **Post date:** [May 28, 2021, 7:48pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/7 "2021-05-28T19:48:52Z")
Restart your computer. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center. @arik.sapojnik hope this helps you Sincerely, Zoe Varner ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [May 28, 2021, 10:18pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/8 "2021-05-28T22:18:36Z")
Hey @ZoeVarner, Thanks for the input 🙂 @arik.sapojnik were you able to find this setting? Thanks! Michael ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 30, 2021, 8:02pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/9 "2021-05-30T20:02:47Z")
> [@Michael\_Condon](#): > > Require users to update the client. Yes, I did. thank you. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [June 1, 2021, 8:14pm UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/10 "2021-06-01T20:14:44Z")
Hey @arik.sapojnik, Awesome! Please let us know if you run into anything else 🙂 Thanks! Michael ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [July 2, 2021, 6:15am UTC](https://devforum.zoom.us/t/fail-to-join-meetings/50704/11 "2021-07-02T06:15:27Z")
Closed on July 2, 2021, 6:15am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.