# Fail to join the meeting **URL:** \ **Category:** Web\ **Created:** [December 1, 2020, 2:13pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333 "2020-12-01T14:13:05Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [December 1, 2020, 2:13pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/1 "2020-12-01T14:13:05Z")
hi @tommy i have a error when i try to join a meeting i use npm sdk v 1.8.3 here is my code ![for tommy](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/3/2316fe7bb0120f85eb7d9a564420d32e21f82b87.png) { console.log('meetConfig',this.meetConfig) ZoomMtg.join({ meetingNumber: this.meetConfig.meetingNumber, userName: this.meetConfig.username, signature: signature, apiKey: this.meetConfig.apiKey, userEmail: this.meetConfig.mettingEmail, passWord: this.meetConfig.password, success: (res) =\> { // eslint-disable-next-line console.log("join meeting success",res); }, error: (res) =\> { // eslint-disable-next-line console.log('errorResualt',res); } }); }, error: (res) =\> { // eslint-disable-next-line console.log('main reason',res); } }); ----------!\> ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 2, 2020, 11:22pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/2 "2020-12-02T23:22:22Z")
Hey @shehab_xc, Are you able to provide the error in the browser console as well as the Web SDK signature that you’re using for a test meeting that is exhibiting this issue? Thanks, Max ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [December 6, 2020, 10:54am UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/3 "2020-12-06T10:54:13Z")
Hi @MaxM Thank u for respond but i don’t get it i was create this meeting by jwt token how will be a test meeting ? ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 7, 2020, 10:42pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/4 "2020-12-07T22:42:29Z")
Hey @shehab_xc, Thank you for the update and my apologies for being unclear. When joining a meeting with the Web SDK, it requires that you [generate a signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/signature). Please provide the signature that you’re using as well as any relevant errors that you see in the browser console. Let me know if you have any questions. Thanks, Max ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [December 13, 2020, 11:08am UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/5 "2020-12-13T11:08:19Z")
hi @MaxM the signature generated successfully i’ll provide my console page ![signutcer](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/3/6362dc5f0c0ba106ad2e06a2d20d11370dc0acc5.png) ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [December 14, 2020, 7:55pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/6 "2020-12-14T19:55:45Z")
Hey @shehab_xc, Thank you for providing additional information. As it looks like you’re getting an error in regard to the SSL certificate of that site, you can try to clear your cache to see if that resolves the issue. If not, I was able to find a historical forum post where it looks like this issue was present in older versions. What version of the Web SDK are you using? Do the issues persist on the latest version (1.8.3)? > [@Err\_cert\_common\_name\_invalid](https://devforum.zoom.us/t/err-cert-common-name-invalid/20210/13): > > India. Which cdn link is preferred for India ? And this error happens also in non secure sites as well. Update: Sometime even the err cert common name invalid doesn’t even occur. But I’m getting the same issue. Tried with both sdk v 1.7.8 and 1.7.9. Error in the console. which are same as [jmauck](https://devforum.zoom.us/u/jmauck) 's. [Screenshot 2020-08-04 at 10.26.29] No errors in console, but still occurs [Screenshot 2020-08-04 at 00.36.12] Thanks, Max ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [December 15, 2020, 1:12pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/7 "2020-12-15T13:12:59Z")
Hi @MaxM Thanks for your respond i tried to use v 1.7.10 but get another issue in load preLoadWasm and prepareJssdk and i found the reason , the reason is i use vue js witch i load every routs in my app in only one route , so i back to v 1.8.3 but when i don’t use ZoomMtg.setZoomJSLib i got the same issue witch i can not load successfully but when i use ZoomMtg.setZoomJSLib(‘[https://source.zoom.us/1.8.3/lib](https://source.zoom.us/1.8.3/lib)’, ‘/av’) i got nothing in response so now i want load preLoadWasm and prepareJssdk and i can not use sdk as cdn loader ![capture-20201214-123717](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/3/937cf7cb2032f70effc1ad8cae42c1b9b21e6fea.png) ![capture-20201215-151129](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/4/9473fadabc6c2df2f3425b1a830c65e99058a2e3.png) ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [December 15, 2020, 1:49pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/8 "2020-12-15T13:49:05Z")
Hi @MaxM i fix load sdk successfully but steal i got same issue Fail to join the meeting. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 16, 2020, 11:36pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/9 "2020-12-16T23:36:28Z")
Hey @shehab_xc, Can you please share your [Web SDK Signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/signature) for a test meeting to [developersupport@zoom.us](mailto:developersupport@zoom.us) with the issue so we can debug? Thanks, Tommy ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [January 10, 2021, 12:08pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/10 "2021-01-10T12:08:25Z")
hi @tommy i been try to solve this error and i surrender i steal got no response form wc/ping ![capture-20210110-140626](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/f/dff229800b83c319c9f7d24c14730ec10641c4d8.png) this my signature ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [January 11, 2021, 10:29pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/11 "2021-01-11T22:29:10Z")
Hey @shehab_xc, Thank you for providing more information. One thing I noticed is that the API Key used in that request does not match the length or format of a typical API Key. Where are you copying that API Key from? I would make sure that you are copying the API Key from the JWT app that you created. Let me know if that helps. Thanks, Max ---
**Author:** ![shehab\_xc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shehab_xc/32/19446_2.png) [@shehab\_xc](https://devforum.zoom.us/u/shehab_xc)\ **Post date:** [January 12, 2021, 1:57pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/12 "2021-01-12T13:57:36Z")
@MaxM Thank u for respond \<3 ok this my apii key ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [January 13, 2021, 6:56pm UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/13 "2021-01-13T18:56:05Z")
Hey @shehab_xc, Thank you for providing additional information. It looks like you provided a complete JWT token whereas, with the Web SDK, you’ll want to use just the API Key from your JWT app. In the image below, this means that you would be copying directly from the API Key field there and using that for the Web SDK. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/e/3e146590157a0fe8c6d474199569ed9d72f6c4ab.png) I hope that helps! Thanks, Max ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [February 13, 2021, 4:56am UTC](https://devforum.zoom.us/t/fail-to-join-the-meeting/37333/14 "2021-02-13T04:56:10Z")
Closed on February 13, 2021, 4:56am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.