# Failed to connect cloud server

**URL:** <https://devforum.zoom.us/t/failed-to-connect-cloud-server/54681>\
**Category:** Windows\
**Created:** [July 25, 2021, 1:34pm UTC](https://devforum.zoom.us/t/failed-to-connect-cloud-server/54681 "2021-07-25T13:34:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![isoft\_mohammad.abula](https://avatars.discourse-cdn.com/v4/letter/i/87869e/32.png) [@isoft\_mohammad.abula](https://devforum.zoom.us/u/isoft_mohammad.abula)\
**Post date:** [July 25, 2021, 1:34pm UTC](https://devforum.zoom.us/t/failed-to-connect-cloud-server/54681/1 "2021-07-25T13:34:45Z")

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After install the connecter VM and recoding VM am trying to make call from zoom desktop application logged in with user type on-premise and the call not stared and i get message failed to connect cloud server .

- OS: [Windows 10]

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/d/1dbeef2ad1495ad9278a122c12ae9ecf62ab8d80.png)

![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/8/780aefc68a69a58cca56e371a122ca7644b4b94a.png)

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [July 26, 2021, 7:38pm UTC](https://devforum.zoom.us/t/failed-to-connect-cloud-server/54681/2 "2021-07-26T19:38:56Z")

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Hey @isoft_mohammad.abula,

Thanks for using the dev forum!

Are you using the Zoom SDK or the Zoom Application?

Thanks!  
Michael

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 26, 2021, 5:39am UTC](https://devforum.zoom.us/t/failed-to-connect-cloud-server/54681/3 "2021-08-26T05:39:03Z")

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Closed on August 26, 2021, 5:39am UTC

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