Fails to render the video of a user when another user leaves the meeting

[lmtruong1512 (TruongLM)]

Hi @vic.yang ,
Based on our records, between 08:17:40 and 08:17:45, we switched from not using a virtual background to using one. Could this be the reason for the error “User 16780288’s video stream was muted”, or was it caused by something else?

Also, does the “video stream was muted” error correspond to error code 207 mentioned in this issue?

Unable to Render Video – Zoom Error Code 206 (active-media-failed)

@vic.yang Yes. Recapturing video will resolve the issue. We noticed that the documentation suggests the following action: [Screenshot 2025-07-10 at 13.59.08] So, if the user doesn’t interact with the page, and we detect this specific error type ‘code - 207’, would programmatically stopping and restarting the camera resolve the issue? Thank you for your time and support!

Thanks