# Faulting module name: zVideoUI.dll, version: 5.5 **URL:** \ **Category:** Windows\ **Created:** [July 8, 2021, 10:07am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824 "2021-07-08T10:07:16Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [July 8, 2021, 10:07am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/1 "2021-07-08T10:07:16Z")
**Description** Has anyone experienced this module crash? Our Zoom app crashes often and this is the only error I can see in Windows Event Viewer logs / Reliability Monitor: Description Faulting application name: myapp\_zoom.exe, version: 0.0.0.0, time stamp: 0x60d2e560 Faulting module name: zVideoUI.dll, version: 5.5.12511.422, time stamp: 0x608140f8 Exception code: 0xc0000005 Fault offset: 0x0010f368 Faulting process id: 0x34fc Faulting application start time: 0x01d76eab2e0b1211 Faulting application path: C:\Users\Administrator\scripts\zoom\myapp\_zoom.exe Faulting module path: C:\Users\Administrator\scripts\zoom\zVideoUI.dll Report Id: 97c97ff7-74f5-46d0-ae0f-387310c5fd61 Faulting package full name: Faulting package-relative application ID: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/4/041cb4d46add2da51f9d6381cb298052064325f9.png) **Which Windows Client SDK version?** 5.5.12511.422 **Device (please complete the following information):** - OS: Windows server 2016 ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [July 8, 2021, 8:04pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/2 "2021-07-08T20:04:12Z")
Hey @oren.nahum, Thanks for using the dev forum! Are you using the Zoom Windows SDK or the Zoom Windows Application? Thanks! Michael ---
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [July 9, 2021, 7:36am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/3 "2021-07-09T07:36:25Z")
Zoom Windows SDK. With the SDK demo provided. C++ solution ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/5/4562d116ddc5c8bb07de23487adea17dddca2ecd.png) ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [July 9, 2021, 4:42pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/4 "2021-07-09T16:42:19Z")
Hey @oren.nahum Hmm, this may be related to this: [Crash on close event and there is no log in AppData\Roaming\ZoomSDK](https://devforum.zoom.us/t/crash-on-close-event-and-there-is-no-log-in-appdata-roaming-zoomsdk/53857) Do you have any reproduction steps? Could you reproduce the crash once more and send me your SDK logs and DUMP to [developersupport@zoom.us](mailto:developersupport@zoom.us)? Please mention my name and a link to this post. Thanks! Michael ---
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [July 12, 2021, 6:48am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/5 "2021-07-12T06:48:58Z")
Thanks @Michael_Condon. Adding those lines of code to send logs and dumps. We will observe and update. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [July 13, 2021, 7:47pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/6 "2021-07-13T19:47:57Z")
Hey @oren.nahum, Thanks for sending those over! We did not receive the crash dump files, though. Can you try sending those again? Thanks! Michael ---
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [July 14, 2021, 8:47am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/7 "2021-07-14T08:47:04Z")
@Michael_Condon They are in the Google drive zip file Under logs folder Can you check again? ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [July 14, 2021, 9:42pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/8 "2021-07-14T21:42:20Z")
Hey @oren.nahum, My mistake, I see them now. Thanks! Michael ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [August 3, 2021, 11:36pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/9 "2021-08-03T23:36:39Z")
Hey @oren.nahum, We have not been able to reproduce this one, however we suspect we have found the root cause. We will have a possible fix for this in the next release. Thanks! Michael ---
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [August 4, 2021, 7:35am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/10 "2021-08-04T07:35:56Z")
Thanks a lot @Michael_Condon. Can you update when the new C++ SDK will be released? And the new version number so we can be sure to update our solution as well? ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [August 4, 2021, 7:44pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/11 "2021-08-04T19:44:56Z")
Hey @oren.nahum, We do not have a finalized date quite yet and the version number is based off of the date of release. However, it is in its final stages of development and should be released soon. Thanks! Michael ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [August 20, 2021, 4:33pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/14 "2021-08-20T16:33:54Z")
Hey @bemikhan and @oren.nahum, We just released a new version of the SDK, can you update and let me know if you are seeing this issue still? Thanks! Michael ---
**Author:** ![oren.nahum](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oren.nahum/32/28995_2.png) [@oren.nahum](https://devforum.zoom.us/u/oren.nahum)\ **Post date:** [August 31, 2021, 2:23pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/15 "2021-08-31T14:23:16Z")
We’ve upgraded and are monitoring. So far no crashes on this issue. We do however have a [different sort of crash](https://devforum.zoom.us/t/zoom-sdk-app-crashes-with-unknown-reason-help-reading-dump-files/56715) - can you say if it’s the same cause or something different? The logs/dumps I’ve added are from a v5.5 SDK, we are now running with v5.7, but could you tell what the logs/dumps say? Perhaps it is another issue that was not fixed in 5.7 ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [August 31, 2021, 9:48pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/16 "2021-08-31T21:48:13Z")
Hey @oren.nahum, I see. Lets continue the conversation over there 🙂 Thanks! Michael ---
**Author:** ![bemikhan](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@bemikhan](https://devforum.zoom.us/u/bemikhan)\ **Post date:** [September 2, 2021, 4:08pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/17 "2021-09-02T16:08:44Z")
i am facing same problem. regards [kinemaster](https://kinemasterforpcdl.com/) ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 7, 2021, 5:28pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/18 "2021-09-07T17:28:34Z")
Hey @bemikhan, Thanks for using the dev forum! Which issue are you facing? What version are you on? Thanks! Michael ---
**Author:** ![bemikhan](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@bemikhan](https://devforum.zoom.us/u/bemikhan)\ **Post date:** [September 10, 2021, 2:38pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/19 "2021-09-10T14:38:39Z")
my problem is solved thank you for your kind support. regards ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 13, 2021, 9:41pm UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/20 "2021-09-13T21:41:59Z")
Hey @bemikhan, You are welcome 🙂 Michael ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 14, 2021, 7:42am UTC](https://devforum.zoom.us/t/faulting-module-name-zvideoui-dll-version-5-5/53824/21 "2021-10-14T07:42:50Z")
Closed on October 14, 2021, 7:42am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.