# Frozen video on iPhone

**URL:** <https://devforum.zoom.us/t/frozen-video-on-iphone/90025>\
**Category:** Web\
**Created:** [June 12, 2023, 5:12pm UTC](https://devforum.zoom.us/t/frozen-video-on-iphone/90025 "2023-06-12T17:12:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jburke1](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jburke1](https://devforum.zoom.us/u/jburke1)\
**Post date:** [June 12, 2023, 5:12pm UTC](https://devforum.zoom.us/t/frozen-video-on-iphone/90025/1 "2023-06-12T17:12:15Z")

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**Description**  
I am trying to use the Meeting SDK for Web in a webpage, but when in a meeting in Chrome on an iPhone the video of the iPhone user is only showing a single image from the video camera, i.e. the video is frozen. It works fine if used in Chrome on the desktop.

**Which Web Meeting SDK version?**  
2.13.0

**Device (please complete the following information):**

- Device: iPhone XR
- OS: iOS 16.5
- Browser: Chrome
- Browser Version: 114.0.5735.99

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 13, 2023, 8:26am UTC](https://devforum.zoom.us/t/frozen-video-on-iphone/90025/2 "2023-06-13T08:26:54Z")

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@jburke1

i’ve just tested this, and it is working fine. What sample code are you using? Or are you writing this from scratch?

I notice you are having the same issue on Video SDK as well?

> [@Frozen video on iPhone Chrome](https://devforum.zoom.us/t/frozen-video-on-iphone-chrome/90027):
>
> Description I am trying to use the Video SDK for Web in a webpage, but when in a session in Chrome on an iPhone the video of the iPhone user is only showing a single image from the video camera, i.e. the video is frozen. It works fine if used in Chrome on the desktop. Which Web Video SDK version? 1.7.10 Device (please complete the following information): Device: iPhone XR OS: iOS 16.5 Browser: Chrome Browser Version: 114.0.5735.99

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 13, 2023, 6:27pm UTC](https://devforum.zoom.us/t/frozen-video-on-iphone/90025/3 "2023-07-13T18:27:50Z")

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Closed on July 13, 2023, 6:27pm UTC

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