# Genesys - Zoom integration

**URL:** <https://devforum.zoom.us/t/genesys-zoom-integration/81937>\
**Category:** Phone\
**Created:** [January 23, 2023, 12:28pm UTC](https://devforum.zoom.us/t/genesys-zoom-integration/81937 "2023-01-23T12:28:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JoseManuelMaestro](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/josemanuelmaestro/32/44794_2.png) [@JoseManuelMaestro](https://devforum.zoom.us/u/JoseManuelMaestro)\
**Post date:** [January 23, 2023, 12:28pm UTC](https://devforum.zoom.us/t/genesys-zoom-integration/81937/1 "2023-01-23T12:28:38Z")

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Hello support team,  
we have deployed a mockup for Zoom - Genesys integration. When we type the Genesys Credential (ID and Secret) we obtain the message: “No number returned. Please check the credential and try again”. Checking the logs of the Google Chrome Developer Tools the error is:  
DevTools failed to load source map: Could not load content for [https://static-2.zoom.us/static/6.3.10777/js/lib/swiper-bundle.min.js.map:](https://static-2.zoom.us/static/6.3.10777/js/lib/swiper-bundle.min.js.map:) HTTP error: status code 404, net::ERR\_HTTP\_RESPONSE\_CODE\_FAILURE  
What could be failing?  
thanks in advance

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**Author:** ![justin.steinberg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/justin.steinberg/32/9988_2.png) [@justin.steinberg](https://devforum.zoom.us/u/justin.steinberg)\
**Post date:** [January 23, 2023, 2:21pm UTC](https://devforum.zoom.us/t/genesys-zoom-integration/81937/2 "2023-01-23T14:21:37Z")

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Hi Jose,

Are you trying to setup the Zoom Phone integration to Genesys ? Could you check you have setup the Genesys oauth client using the steps listed here ? [https://support.zoom.us/hc/en-us/articles/360038137291-Setting-up-contact-center-integration](https://support.zoom.us/hc/en-us/articles/360038137291-Setting-up-contact-center-integration). This link does have a screenshot of how the Genesys side should be setup.

If you are still having issues I would encourage to open a Zoom Support ticket so that they can review the specific issue happening for your integration.

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**Author:** ![JoseManuelMaestro](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/josemanuelmaestro/32/44794_2.png) [@JoseManuelMaestro](https://devforum.zoom.us/u/JoseManuelMaestro)\
**Post date:** [January 23, 2023, 3:14pm UTC](https://devforum.zoom.us/t/genesys-zoom-integration/81937/3 "2023-01-23T15:14:52Z")

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Thank you for your reply Justin. Yes, we followed the document you shared. I opened a Zoom support ticket and they forwarded me to devforum…I will try it again.

Thank you¡¡¡