# Get Access Token Button is not Responsive **URL:** \ **Category:** API and Webhooks\ **Created:** [July 18, 2019, 2:31pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093 "2019-07-18T14:31:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kevin\_Lu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevin_lu/32/1162_2.png) [@Kevin\_Lu](https://devforum.zoom.us/u/Kevin_Lu)\ **Post date:** [July 18, 2019, 2:31pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/1 "2019-07-18T14:31:28Z")
Hi Zoom Developers and Experts, Thank you for reading this thread. Today, I am unable to get the Access Token because the “Get Access Token” button is not responsive. Please see the below screenshot. I was able to get the access token in the past 3 months without any issue but today is the exception. I tried it on another browser and it was still the same issue. Please have this issue resolved as soon as possible. Thank you! ![issue](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/754bf4f4f914446a4bef416a5f30ccd047fa9733.png) ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [July 18, 2019, 3:02pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/2 "2019-07-18T15:02:15Z")
Hi Kevin, Were you able to paste the client secret into the textbox as well? From the screenshot you provided, it looks like the Client Secret text box is empty. Thanks ---
**Author:** ![Kevin\_Lu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevin_lu/32/1162_2.png) [@Kevin\_Lu](https://devforum.zoom.us/u/Kevin_Lu)\ **Post date:** [July 18, 2019, 3:40pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/3 "2019-07-18T15:40:44Z")
Hi Michael, Thank you for your reply. Yes, you’re right, both Client ID and Client Secret are missing. Thank you for pointing out. I find it odd that they’re missing today. Do you know where I can access my Client ID and Client Secret? Kevin ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [July 18, 2019, 3:47pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/4 "2019-07-18T15:47:35Z")
Hi @Kevin_Lu, You should be able to get your Client ID and Secret from Creating an OAuth based app within marketplace. You can follow the guidelines here[1]. 1 - [https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-oauth-app#app-credentials](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-oauth-app#app-credentials) Let us know if that helps. Thanks ---
**Author:** ![Kevin\_Lu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevin_lu/32/1162_2.png) [@Kevin\_Lu](https://devforum.zoom.us/u/Kevin_Lu)\ **Post date:** [July 18, 2019, 4:02pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/5 "2019-07-18T16:02:23Z")
Hi Michael, I found where the Client ID and the Client Secret are inside App Credentials. However, when I inputted both information and click Get Access Token button, I got the same issue (see below screenshot) that I encountered a few weeks ago: [Get Access Token Error on Live Meetings under Dashboard](https://devforum.zoom.us/t/get-access-token-error-on-live-meetings-under-dashboard/4783). I thought it was fixed as I was able to get the Access Token and download the meeting data for a few days until today. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/65bf71f86e003f7444334cb8e740f91375e2bea4.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 18, 2019, 4:52pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/6 "2019-07-18T16:52:31Z")
Hey @Kevin_Lu, Can you try adding `https://zoom.us` as your apps redirect and whitelist URL on your App’s App Credentials page. Then refresh and try again. Let me know if this helps. ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 6:35pm UTC](https://devforum.zoom.us/t/get-access-token-button-is-not-responsive/5093/7 "2020-08-21T18:35:02Z")
Closed on August 21, 2020, 6:35pm UTC