# Get account settings API issues

**URL:** <https://devforum.zoom.us/t/get-account-settings-api-issues/107584>\
**Category:** API and Webhooks\
**Created:** [April 10, 2024, 3:18am UTC](https://devforum.zoom.us/t/get-account-settings-api-issues/107584 "2024-04-10T03:18:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bruce.Wang](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Bruce.Wang](https://devforum.zoom.us/u/Bruce.Wang)\
**Post date:** [April 10, 2024, 3:18am UTC](https://devforum.zoom.us/t/get-account-settings-api-issues/107584/1 "2024-04-10T03:18:42Z")

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Create the app by “Build server-to-server app”.  
Then use the generated configuration information to get the token, and then use the token to get the account information directly, it will prompt the following error:

 ![account](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/1/11b2fe5ed479cac011a693ee924c9480070b495c.png)  
[Redacted]  
 ![token](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/2/623673585da1e6de1e5df248db74b65a96121147.png)

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 10, 2024, 3:29am UTC](https://devforum.zoom.us/t/get-account-settings-api-issues/107584/3 "2024-04-10T03:29:07Z")

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Hi @Bruce.Wang ,

I think I’m seeing this issue reported by a few customers. Can you please provide the zm-tracking-id that you can find in the response headers?

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<div class="post-metadata">

**Author:** ![Bruce.Wang](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Bruce.Wang](https://devforum.zoom.us/u/Bruce.Wang)\
**Post date:** [April 10, 2024, 6:31am UTC](https://devforum.zoom.us/t/get-account-settings-api-issues/107584/4 "2024-04-10T06:31:26Z")

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@gianni.zoom  
Thank you very much for your reply.  
zm-tracking-id = v=2.0;clid=aw1;rid=WEB\_8fede0c06a65d1db10f4450feb1d1986

 ![x-zm-trackingid](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/f/5febe01973527b09234b248ab7d9dd6749b8bfef.png)

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 13, 2025, 10:07pm UTC](https://devforum.zoom.us/t/get-account-settings-api-issues/107584/5 "2025-04-13T22:07:40Z")

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Closed on April 13, 2025, 10:07pm UTC

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