# Get error when activate/deactivate a user on Zoom GUI

**URL:** <https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045>\
**Category:** Web\
**Created:** [June 8, 2021, 10:46pm UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045 "2021-06-08T22:46:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![testadmin3](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@testadmin3](https://devforum.zoom.us/u/testadmin3)\
**Post date:** [June 8, 2021, 10:46pm UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045/1 "2021-06-08T22:46:18Z")

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Hi,

I encountered an error when I trying to Activate/Deactivate the one of the users in Admin\>Users, and the error msg is “Sorry, you have exceeded the maximum number of allowed change status attempts, please try again later.”  
Appreciate if anyone can suggest what is going on and how can I solve it. for more details please refer to the attached file

 ![Screenshot from 2021-06-08 12-30-30](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/9/893dbbb4fa1e6cd8a35cd6add72e77ac4d382e7a.png)

Best,  
Michelle

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [June 9, 2021, 7:02pm UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045/2 "2021-06-09T19:02:57Z")

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Hey @testadmin3,

Thank you for reaching out to the Zoom Developer Forum. Please reach out to our [Customer Support Team](https://support.zoom.us/hc/en-us/requests/new) as they’ll be able to assist you directly.

Thanks,  
Max

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**Author:** ![testadmin3](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@testadmin3](https://devforum.zoom.us/u/testadmin3)\
**Post date:** [June 9, 2021, 9:00pm UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045/3 "2021-06-09T21:00:46Z")

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Hi Max,

Thanks for the suggestion.

Best,  
Michelle

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [June 11, 2021, 12:21am UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045/4 "2021-06-11T00:21:12Z")

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No problem! I’m happy to help out. I’ll go ahead and close this topic now but feel free to open a new topic if you encounter any further issues or questions.

Max

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [June 11, 2021, 12:21am UTC](https://devforum.zoom.us/t/get-error-when-activate-deactivate-a-user-on-zoom-gui/52045/5 "2021-06-11T00:21:17Z")

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Closed on June 11, 2021, 12:21am UTC