# Get user id error code 4711

**URL:** <https://devforum.zoom.us/t/get-user-id-error-code-4711/92345>\
**Category:** Meetings\
**Created:** [July 25, 2023, 1:36am UTC](https://devforum.zoom.us/t/get-user-id-error-code-4711/92345 "2023-07-25T01:36:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![abc2353319759](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@abc2353319759](https://devforum.zoom.us/u/abc2353319759)\
**Post date:** [July 25, 2023, 1:36am UTC](https://devforum.zoom.us/t/get-user-id-error-code-4711/92345/1 "2023-07-25T01:36:29Z")

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Use Email to get USER\_ID, add AZK in heads, add email in parms, get the result is 4471, do not understand the reason for the error, how to correct

 ![11111](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/d/1d65622573f7305db0ea564a44ccc069dc7de432.png)  
 ![22222](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/8/686b16b746aed6adb6bfa65f3e46e00604da90eb.png)

{

“code”: 4711,

“message”: “Invalid access token, does not contain scopes:[user:write:admin, user:write].”

}

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 25, 2023, 9:11pm UTC](https://devforum.zoom.us/t/get-user-id-error-code-4711/92345/2 "2023-07-25T21:11:24Z")

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Hi @abc2353319759  
How are you generating your access token?

Make sure that your app has the scopes user:write:admin or user:write

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<div class="post-metadata">

**Author:** ![zm.admin](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zm.admin/32/58409_2.png) [@zm.admin](https://devforum.zoom.us/u/zm.admin)\
**Post date:** [April 22, 2024, 6:53pm UTC](https://devforum.zoom.us/t/get-user-id-error-code-4711/92345/3 "2024-04-22T18:53:39Z")

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I have got the same problem. I can’t find the the scopes user:write:admin or user:write

 ![zoom01](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/9/b979fbff4e4dc92bcc9ef90c488943763a3ae464.jpeg)