# Get user settings with incorrect closed\_caption value

**URL:** <https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343>\
**Category:** Users and Groups\
**Created:** [April 29, 2022, 6:00pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343 "2022-04-29T18:00:49Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [April 29, 2022, 6:00pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/1 "2022-04-29T18:00:49Z")

</div>

In the [Get user settings](https://marketplace.zoom.us/docs/api-reference/zoom-api/methods/#operation/userSchedulerDelete) response, the in\_meeting.closed\_caption field appears to no longer be reflecting the user’s closed captioning settings. Was there a change to the endpoint due to groups? What should we use instead to identify if a user is allowing closed captioning in meetings? Thank you!

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 3, 2022, 5:06pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/2 "2022-05-03T17:06:23Z")

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Hi @alyssa.williams  
Welcome to the Zoom Developer Forum!  
This is actually the right endpoint to query when trying to identify if a user is allowing closed captioning in meetings!  
Can you confirm that this was working previously for you?  
Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 6, 2022, 5:25pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/3 "2022-05-06T17:25:29Z")

</div>

Hey Elisa!

It was working previously, but stopped working suddenly a few days ago. Was there a breaking API change? I’m also curious about in\_meeting.closed\_captioning.enable - is this a new field that we need to use instead? It doesn’t appear to reflect the user’s closed caption settings.

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 6, 2022, 5:29pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/4 "2022-05-06T17:29:56Z")

</div>

To follow up, we’ve done some debugging and the in\_meeting.closed\_caption field is actually no longer included in the payload at all.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 6, 2022, 7:45pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/5 "2022-05-06T19:45:13Z")

</div>

Thanks for the update @alyssa.williams  
I was able to replicate this behavior and I can no longer see closed\_caption in my response body.  
I have reached out to our Engineering team about this issue and I will come back with an update shortly  
(ZOOM-373734 internal ticket for reference)

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 6, 2022, 8:40pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/6 "2022-05-06T20:40:24Z")

</div>

Thank you very much! I appreciate the prompt responses.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 9, 2022, 3:47pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/7 "2022-05-09T15:47:50Z")

</div>

Hi @alyssa.williams  
I am still working on this issue, could you confirm with me if you are calling the following endpoint?

> **[Zoom Meeting API](https://marketplace.zoom.us/docs/api-reference/zoom-api/methods/#operation/userSettings)**
>
> The Zoom Meeting APIs let developers to access information from Zoom. You can use this API to build private services or public applications on the Zoom App Marketplace. To learn how to get your credentials and create private/p...

And if so, are you able to see the object “closed\_captioning” in your “in\_meeting” object?

Thanks,  
Elisa

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 9, 2022, 4:16pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/8 "2022-05-09T16:16:40Z")

</div>

Hello! Yes, we are using that endpoint. We do get that object, but its fields do not reflect the user’s settings as the old “closed\_caption” field did.

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 9, 2022, 4:28pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/9 "2022-05-09T16:28:01Z")

</div>

Is there a reason that the old “closed\_caption” field disappeared and is there an ETA/timeline of a fix?

Also, for your info, here’s the payload we receive from the user settings endpoint

```auto
{
    "schedule_meeting": {
        "host_video": false,
        "participants_video": false,
        "audio_type": "both",
        "join_before_host": false,
        "personal_meeting": true,
        "use_pmi_for_scheduled_meetings": false,
        "use_pmi_for_instant_meetings": false,
        "force_pmi_jbh_password": true,
        "require_password_for_scheduling_new_meetings": true,
        "require_password_for_instant_meetings": true,
        "require_password_for_pmi_meetings": "all",
        "pmi_password": "<removed-value>",
        "pstn_password_protected": true,
        "mute_upon_entry": false,
        "embed_password_in_join_link": true,
        "meeting_password_requirement": {
            "length": 0,
            "have_letter": false,
            "have_number": false,
            "have_special_character": false,
            "have_upper_and_lower_characters": false,
            "only_allow_numeric": false,
            "consecutive_characters_length": 0,
            "weak_enhance_detection": false
        }
    },
    "in_meeting": {
        "e2e_encryption": false,
        "chat": true,
        "private_chat": true,
        "auto_saving_chat": false,
        "entry_exit_chime": "all",
        "record_play_voice": false,
        "file_transfer": true,
        "feedback": true,
        "co_host": false,
        "polling": false,
        "attendee_on_hold": false,
        "show_meeting_control_toolbar": false,
        "allow_show_zoom_windows": false,
        "annotation": true,
        "remote_control": true,
        "non_verbal_feedback": false,
        "breakout_room": false,
        "remote_support": false,
        "far_end_camera_control": false,
        "group_hd": false,
        "virtual_background": true,
        "virtual_background_settings": {
            "enable": true,
            "allow_videos": true,
            "allow_upload_custom": true,
            "files": [
                {
                    "name": "San Francisco",
                    "type": "image",
                    "is_default": true
                },
                {
                    "name": "Grass",
                    "type": "image",
                    "is_default": true
                },
                {
                    "name": "Earth",
                    "type": "image",
                    "is_default": true
                },
                {
                    "name": "Beach",
                    "type": "video",
                    "is_default": true
                },
                {
                    "name": "Northern Lights",
                    "type": "video",
                    "is_default": true
                }
            ]
        },
        "auto_answer": false,
        "custom_data_center_regions": false,
        "screen_sharing": true,
        "attention_mode_focus_mode": false,
        "who_can_share_screen": "host",
        "who_can_share_screen_when_someone_is_sharing": "host",
        "waiting_room": false,
        "allow_live_streaming": true,
        "workplace_by_facebook": true,
        "custom_live_streaming_service": true,
        "custom_service_instructions": "",
        "request_permission_to_unmute_participants": false,
        "meeting_reactions": true,
        "show_a_join_from_your_browser_link": false,
        "allow_participants_to_rename": true,
        "allow_participants_chat_with": 4,
        "allow_users_save_chats": 3,
        "meeting_polling": {
            "enable": false
        },
        "closed_captioning": {
            "enable": false,
            "save_caption": false
        },
        "manual_captioning": {
            "manual_captions": true,
            "allow_to_type": true,
            "third_party_captioning_service": true,
            "auto_generated_captions": true,
            "full_transcript": false,
            "save_captions": false
        },
        "live_streaming_facebook": true,
        "live_streaming_youtube": true,
        "webinar_live_streaming": {},
        "webinar_chat": {},
        "slide_control": false,
        "meeting_survey": false,
        "webinar_polling": {
            "enable": false
        },
        "disable_screen_sharing_for_host_meetings": false,
        "disable_screen_sharing_for_in_meeting_guests": false
    },
    "email_notification": {
        "cloud_recording_available_reminder": true,
        "jbh_reminder": true,
        "cancel_meeting_reminder": true,
        "alternative_host_reminder": true,
        "schedule_for_reminder": true,
        "recording_available_reminder_schedulers": false,
        "recording_available_reminder_alternative_hosts": false
    },
    "recording": {
        "local_recording": true,
        "cloud_recording": true,
        "record_speaker_view": true,
        "record_gallery_view": false,
        "record_audio_file": true,
        "record_audio_file_each_participant": false,
        "save_chat_text": true,
        "show_timestamp": false,
        "auto_recording": "none",
        "ip_address_access_control": {
            "enable": false
        },
        "host_delete_cloud_recording": true,
        "recording_disclaimer": false,
        "auto_delete_cmr": false,
        "required_password_for_shared_cloud_recordings": true,
        "recording_password_requirement": {
            "length": 8,
            "have_letter": true,
            "have_number": true,
            "have_special_character": true,
            "only_allow_numeric": false
        },
        "record_files_separately": {
            "active_speaker": false,
            "gallery_view": false,
            "shared_screen": false
        },
        "display_participant_name": true,
        "recording_thumbnails": true,
        "optimize_recording_for_3rd_party_video_editor": false,
        "save_panelist_chat": false,
        "save_close_caption": true
    },
    "telephony": {
        "third_party_audio": false,
        "audio_conference_info": "",
        "show_international_numbers_link": true,
        "telephony_regions": {
            "allowed_values": [
                "CATB",
                "EUTB_FR",
                "EUTB_AM",
                "USTB",
                "AUTB",
                "ASTB",
                "EUTB"
            ],
            "selection_value": "USTB"
        }
    },
    "tsp": {},
    "feature": {
        "meeting_capacity": 100,
        "large_meeting": false,
        "webinar": false,
        "zoom_events": false,
        "cn_meeting": false,
        "in_meeting": false,
        "zoom_phone": false,
        "concurrent_meeting": "None",
        "zoom_iq_for_sales": false
    },
    "integration": {
        "linkedin_sales_navigator": false
    },
    "profile": {
        "recording_storage_location": {
            "allowed_values": [
                "US",
                "AU",
                "CA",
                "DE",
                "SG",
                "BR",
                "JP"
            ],
            "value": "US"
        }
    },
    "audio_conferencing": {
        "toll_free_and_fee_based_toll_call": {
            "enable": false
        }
    }
}

```

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 9, 2022, 10:53pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/10 "2022-05-09T22:53:12Z")

</div>

Thank you @alyssa.williams

I am engaging with our Team to learn more about this change and to be able to provide you the best answer.  
I will update you shortly

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![alyssa.williams](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alyssa.williams/32/33785_2.png) [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\
**Post date:** [May 19, 2022, 4:16pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/11 "2022-05-19T16:16:07Z")

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Hi Elisa! Are there any updates?

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 20, 2022, 7:57pm UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/12 "2022-05-20T19:57:02Z")

</div>

Hi @alyssa.williams  
Thank you for your patience while I work on this issue.  
Could you please open up a ticket with support here:  
[https://devsupport.zoom.us/hc/en-us](https://devsupport.zoom.us/hc/en-us)

Add the link to this post and could you please mention my name so I can take it from there!  
Thanks a lot  
Elisa

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<div class="post-metadata">

**Author:** ![sssscapcut](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sssscapcut/32/50255_2.png) [@sssscapcut](https://devforum.zoom.us/u/sssscapcut)\
**Post date:** [August 1, 2023, 7:13am UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343/13 "2023-08-01T07:13:42Z")

</div>

Hi, thanks for the best platform. I am using it from today and finding it best[.](https://ssscapcut.net/) Hopefully, it will be best for onwards. Thanks again