# Getting 403 Forbidden error from cloudfront URLs **URL:** \ **Category:** Web\ **Created:** [June 30, 2021, 10:02am UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384 "2021-06-30T10:02:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![kathmandu.utc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kathmandu.utc/32/28752_2.png) [@kathmandu.utc](https://devforum.zoom.us/u/kathmandu.utc)\ **Post date:** [June 30, 2021, 10:02am UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/1 "2021-06-30T10:02:32Z")
**Description** This issue is happening on some sites only. The wasm file URLs are returning 403 forbidden errors. I can see these URls from Network tab: ```auto https://dmogdx0jrul3u.cloudfront.net/1.9.1/lib/av/6664_audio.encode.wasm https://dmogdx0jrul3u.cloudfront.net/1.9.1/lib/av/6664_video.simd.wasm ``` However, the same URL prefixes are working for other sites of ours where Zoom chooses the following URLs: ```auto https://dmogdx0jrul3u.cloudfront.net/1.9.1/lib/av/6331_audio.encode.wasm https://dmogdx0jrul3u.cloudfront.net/1.9.1/lib/av/6331_video.simd.wasm ``` **Error** 1. 2. `AccessDenied` 3. Access Denied 4. V5EPGEZ29ZETCRFZ 5. {HIDDEN} 6. **Which Web Client SDK version?** 1.9.1 Code: ```auto ZoomMtg.setZoomJSLib( "https://dmogdx0jrul3u.cloudfront.net/1.9.1/lib", "/av" ); await ZoomMtg.preLoadWasm(); await ZoomMtg.prepareJssdk(); ``` **Screenshots** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/d/9da5dcd01ce1c8fd57ff84aa31007236727bae30.png) **Device (please complete the following information):** - Device: Web browser - OS: Ubuntu 20.04 - Browser: Chrome ---
**Author:** ![kathmandu.utc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kathmandu.utc/32/28752_2.png) [@kathmandu.utc](https://devforum.zoom.us/u/kathmandu.utc)\ **Post date:** [June 30, 2021, 12:51pm UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/2 "2021-06-30T12:51:20Z")
It looks like the old links are working (6331) and the meeting UI loads properly. However with the 6664 links in the latest version 1.9.6, the links load but there is no response from **join()** function’s success or error callbacks. We confirmed this by using the old build files of our web app which loads 6331 links in 1.9.1 and they work perfectly fine but the same code built today tries to load 6664 links and show 403 errors in 1.9.1 and even on the latest SDK there is no response. This is an issue with Zoom itself. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [June 30, 2021, 11:02pm UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/3 "2021-06-30T23:02:18Z")
Hi, @kathmandu.utc, Thank you for using Zoom Developer Forum – I am happy to help. Would you be able to send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread? I’ll troubleshoot the behavior you are seeing from there. In that email, please include the JSON response body and the requests you are using when you see the described behavior. Best, Donte ---
**Author:** ![kathmandu.utc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kathmandu.utc/32/28752_2.png) [@kathmandu.utc](https://devforum.zoom.us/u/kathmandu.utc)\ **Post date:** [July 1, 2021, 7:20am UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/4 "2021-07-01T07:20:54Z")
I’ve emailed in that email. Please respond as soon as possible. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [July 1, 2021, 2:55pm UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/5 "2021-07-01T14:55:24Z")
@kathmandu.utc Thank you so much for the update! I will follow up with you there. Best, Donte ---
**Author:** ![so1](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@so1](https://devforum.zoom.us/u/so1)\ **Post date:** [July 5, 2021, 7:38am UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/6 "2021-07-05T07:38:13Z")
Any update on this? After upgrading to 1.9.6, we are also getting 403 on the jssdk links ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [July 7, 2021, 1:47pm UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/7 "2021-07-07T13:47:48Z")
Hi, @so1, Thank you for using Zoom Developer Forum-- I am happy to help. I see you already updated to the latest version on the SDK 1.9.6. Can you use the global CDN when setting ZoomJSLib: Ex. **ZoomMtg.setZoomJSLib(‘[https://source.zoom.us/1.9.1/lib](https://source.zoom.us/1.9.1/lib)’, ‘/av’)**; More details on this can be found here : > **[Build an App - Web - Client SDKs - Zoom Software Development Kit (Zoom SDK)](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build#specify-dependency-library)** > > Build an App > > This guide will walk through the steps to get started with the Web SDK through the following steps: > > Downloading the SDK > > Integrating the... Additionally, I’ve linked our sample Vue app below, be sure to test separately with your codebase and our app: > **[zoom/websdk-sample-vuejs](https://github.com/zoom/websdk-sample-vuejs)** > > Use the Zoom Web SDK in a Vue.js App. Contribute to zoom/websdk-sample-vuejs development by creating an account on GitHub. Please give that a try and let us know if the problem persist. Best, Donte ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 6, 2021, 11:48pm UTC](https://devforum.zoom.us/t/getting-403-forbidden-error-from-cloudfront-urls/53384/8 "2021-08-06T23:48:46Z")
Closed on August 6, 2021, 11:48pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.