# Getting a SyncRegistrantsBatch error in Salesforce Zoom app **URL:** \ **Category:** App Marketplace\ **Created:** [March 23, 2021, 6:31am UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297 "2021-03-23T06:31:48Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [March 23, 2021, 6:31am UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/1 "2021-03-23T06:31:49Z")
**Description** We just upgraded to v 3.14 of the Salesforce Zoom app, which currently does not appear to create zoom webinar records in Salesforce. As a stopgap, we’re leveraging zapier to create the webinar for now. However with the upgrade we get this error on SyncRegistrantsBatch “First error: Before Insert or Upsert list must not have two identically equal elements” **Error** First error: Before Insert or Upsert list must not have two identically equal elements on SyncContactsBatch **Which App?** Zoom App **How To Reproduce (If applicable)** Steps to reproduce the behavior: Complete any webinar ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 25, 2021, 8:12pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/3 "2021-03-25T20:12:58Z")
Hey @zoom33 , Happy to help! Can you please provided a screenshot of this error? Thanks, Tommy ---
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [April 6, 2021, 6:15pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/4 "2021-04-06T18:15:04Z")
Hi there apologies for the delayed response, here is the error. ![Screen Shot 2021-04-06 at 11.14.32 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/5/45ac0d57c049cccb798a2909ab4179f4f118b349.png) ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [April 7, 2021, 8:13pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/5 "2021-04-07T20:13:26Z")
Hey @zoom33, Thank you for providing more information. Have you confirmed that the list of data sent from Zapier doesn’t contain duplicates? Thanks, Max ---
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [April 7, 2021, 8:26pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/6 "2021-04-07T20:26:12Z")
I don’t see any duplicate records so far, but I am currently testing turning off a Zoom Sync to evaluate what may be occurring. ---
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [April 7, 2021, 8:29pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/7 "2021-04-07T20:29:32Z")
How can we tell if there is a duplicate record, however. Would this be through a record in SFDC or something of that sort. ---
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [April 7, 2021, 10:32pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/8 "2021-04-07T22:32:58Z")
Hi again, so here’s what we did. We turned off the Zapier zap (our backstop for the inability to create webinar records in Salesforce), and created a webinar in Zoom. The Zoom Salesforce integration however does not appear to create the zoom webinar record in Salesforce (hence why we used Zapier as a backstop to create the zoom webinar record). But as I am checking our debug log it appears there is some activity with Zoom and Salesforce, although no records are being created and no known errors are being invoked. We have all the right settings and have even checked the zoom config settings too. Is there anything we’re missing, or some other steps. ![Screen Shot 2021-04-06 at 11.14.32 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/5/45ac0d57c049cccb798a2909ab4179f4f118b349.png) ![Screen Shot 2021-04-07 at 3.01.33 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/b/bb383381f6b5482a10157f9727593b5757590640.png) ![Screen Shot 2021-04-07 at 3.29.04 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/a/3a5988a04ebb2af20bc19f434ac4129714196084.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 8, 2021, 9:23pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/9 "2021-04-08T21:23:08Z")
Thanks for sharing more info @zoom33 . Can you check to see if this thread solves your issue? > [@Webinars Created in Zoom not Syncing With Salesforce](https://devforum.zoom.us/t/webinars-created-in-zoom-not-syncing-with-salesforce/43327): > > Description I have installed the Salesforce Integration app and am wondering why when I create new Webinars in Zoom they are not appearing in Salesforce. Error I don’t receive any error messages. Which App Type (OAuth / Chatbot / JWT / Webhook)? Which Endpoint/s? How To Reproduce (If applicable) Screenshots (If applicable) Additional context Thanks, Tommy ---
**Author:** ![zoom33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom33/32/44427_2.png) [@zoom33](https://devforum.zoom.us/u/zoom33)\ **Post date:** [April 9, 2021, 6:42am UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/10 "2021-04-09T06:42:28Z")
Unfortunately, this doesn’t solve the matter, as the syncing worked for a while and then stopped. Still doesn’t and it appears this message board doesn’t contain any specific instructions on what to do. Can we perhaps have you look at our setup to troubleshoot, we can grant you support access. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 12, 2021, 4:14pm UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/11 "2021-04-12T16:14:07Z")
Hey @zoom33 , Yes, we can take a look at your setup. Please email [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread and we will share the grant support access instructions. 🙂 Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [May 13, 2021, 2:14am UTC](https://devforum.zoom.us/t/getting-a-syncregistrantsbatch-error-in-salesforce-zoom-app/46297/12 "2021-05-13T02:14:23Z")
Closed on May 13, 2021, 2:14am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.