# Getting Custom Properties in webhook

**URL:** <https://devforum.zoom.us/t/getting-custom-properties-in-webhook/119306>\
**Category:** Contact Center\
**Tags:** webhooks, contact\_center\
**Created:** [October 17, 2024, 7:52am UTC](https://devforum.zoom.us/t/getting-custom-properties-in-webhook/119306 "2024-10-17T07:52:20Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mahim](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@mahim](https://devforum.zoom.us/u/mahim)\
**Post date:** [October 17, 2024, 7:52am UTC](https://devforum.zoom.us/t/getting-custom-properties-in-webhook/119306/1 "2024-10-17T07:52:20Z")

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We are trying to use the `contact_center.engagement_messaging_transcript_completed` event to retrieve transcripts. Does the webhook response include the engagement’s custom properties? If not, what method would you recommend for accessing those custom properties?