# Getting Error 1
**URL:** https://devforum.zoom.us/t/getting-error-1/10553
**Category:** Web
**Tags:** faq
**Created:** [April 1, 2020, 10:10pm UTC](https://devforum.zoom.us/t/getting-error-1/10553 "2020-04-01T22:10:00Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@ozkan](https://devforum.zoom.us/u/ozkan)
#### Post date: [April 1, 2020, 10:10pm UTC](https://devforum.zoom.us/t/getting-error-1/10553/1 "2020-04-01T22:10:00Z")
**Description**
Hi there I am trying to developing with CDN but I am always having Error Code 1
**Error**
1. {method: “join”, status: false, errorCode: 1, errorMessage: “joining fail”, result: null}
2. method: “join”
3. status: false
4. errorCode: 1
5. errorMessage: “joining fail”
6. result: null
**Which App Type (OAuth / Chatbot / JWT / Webhook)?**
I am using Javascript CDN I just downloaded example api from your github and changed key.After that I just uploaded my ftp and didnt work in short.
The website [http://siyah.website/zoom/](http://siyah.website/zoom/)
The Error SS [https://prnt.sc/rr5cjo](https://prnt.sc/rr5cjo)
---
### Author:  [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)
#### Post date: [April 1, 2020, 11:11pm UTC](https://devforum.zoom.us/t/getting-error-1/10553/2 "2020-04-01T23:11:46Z")
Hi @ozkan,
Can you enter in the meeting ID without the slashes? For example Meeting ID 123-45-6789 -\> 123456789
Thanks
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### Author:  [@ozkan](https://devforum.zoom.us/u/ozkan)
#### Post date: [April 2, 2020, 6:07am UTC](https://devforum.zoom.us/t/getting-error-1/10553/3 "2020-04-02T06:07:13Z")
Sir I tried lots of meetings
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### Author:  [@tommy](https://devforum.zoom.us/u/tommy)
#### Post date: [April 3, 2020, 12:17am UTC](https://devforum.zoom.us/t/getting-error-1/10553/4 "2020-04-03T00:17:55Z")
Hey @ozkan,
Please also make sure you are using a [JWT App type](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) for the API Key and Secret.
Thanks,
Tommy
---
### Author:  [@operations](https://devforum.zoom.us/u/operations)
#### Post date: [April 3, 2020, 12:27am UTC](https://devforum.zoom.us/t/getting-error-1/10553/5 "2020-04-03T00:27:21Z")
I have the same error result, very quick after entering several different meeting ids. I have gone to the developers site and created my SDK api key and secret. I went to github and downloaded the sample-web-app, I am running the local, I have installed the packages, I have updated this sample with my api key and secret and i have run the project. In the browser, I add the meeting ids (without dashes) and immediately get the same error. Please help.
While debugging, I get the error immediately after this line.
_zoomus\_websdk\_\_WEBPACK\_IMPORTED\_MODULE\_0_\_[“ZoomMtg”].init({
Here is the console
{method: “join”, status: false, errorCode: 1, errorMessage: “joining fail”, result: null}method: "join"status: falseerrorCode: 1errorMessage: "joining fail"result: null\_\_proto\_\_: Object
react-dom.production.min.js:17 Uncaught TypeError: f.e.close is not a function
at eval (zoomus-websdk.umd.min.js:2)
at redux-thunk.min.js:1
at dispatch (redux.min.js:1)
at eval (zoomus-websdk.umd.min.js:2)
at redux-thunk.min.js:1
at redux.min.js:1
at onCancel (zoomus-websdk.umd.min.js:2)
at k (zoomus-websdk.umd.min.js:2)
at Object.I [as onRequestClose] (zoomus-websdk.umd.min.js:2)
at t.n.requestClose (zoomus-websdk.umd.min.js:2)
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### Author:  [@ozkan](https://devforum.zoom.us/u/ozkan)
#### Post date: [April 3, 2020, 7:26am UTC](https://devforum.zoom.us/t/getting-error-1/10553/6 "2020-04-03T07:26:20Z")
Yes I am using JWT App Type.
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### Author:  [@kapaakea](https://devforum.zoom.us/u/kapaakea)
#### Post date: [April 3, 2020, 9:22am UTC](https://devforum.zoom.us/t/getting-error-1/10553/7 "2020-04-03T09:22:18Z")
I think the websdk url is down…iʻve been troubleshooting for hours then found some threads about this in this forum.
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### Author:  [@tommy](https://devforum.zoom.us/u/tommy)
#### Post date: [April 3, 2020, 2:33pm UTC](https://devforum.zoom.us/t/getting-error-1/10553/8 "2020-04-03T14:33:15Z")
Hey @kapaakea, @ozkan, @operations,
We are working to get the [Zoom Web Client](https://support.zoom.us/hc/en-us/articles/214629443-Zoom-web-client) and [Zoom Web SDK](https://marketplace.zoom.us/docs/sdk/native-sdks/web) back online. Please keep up with our status page for detailed updates: [status.zoom.us](http://status.zoom.us/)
> [@Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930):
>
> [Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930)Zoom Developer Documentation Survey Please take a few minutes to fill out the [Zoom Developer Docs survey](https://forms.gle/mHCNSZuWfsNDcyMc8) and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To …
* * *
The best workaround is to use the Zoom Desktop / Mobile app.
Just include the Zoom meeting join url (`https://zoom.us/j/meetingID`) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.
Apologies for the inconvenience,
Tommy
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### Author:  [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)
#### Post date: [August 21, 2020, 8:17pm UTC](https://devforum.zoom.us/t/getting-error-1/10553/9 "2020-08-21T20:17:40Z")