# Getting error code 2037 when creating a user

**URL:** <https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747>\
**Category:** API and Webhooks\
**Created:** [January 2, 2025, 7:53am UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747 "2025-01-02T07:53:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![pramastaaydin](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pramastaaydin/32/52965_2.png) [@pramastaaydin](https://devforum.zoom.us/u/pramastaaydin)\
**Post date:** [January 2, 2025, 7:53am UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747/1 "2025-01-02T07:53:19Z")

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**Description**  
I want to invite a user to my Zoom master account (the master account plan is Pro). But when I send the create user request, I get error code `2037 - Force forbidden user can not be invited`.

I tried to invite the user manually from the Zoom web panel. It says success adding the user, but when I look at the `Pending` tab, the user does not appear on the list.

What is the error code means? And if there’s a setting to disable the `force forbidden` behavior, where is that setting?

Thank you.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 2, 2025, 10:49am UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747/2 "2025-01-02T10:49:03Z")

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Hmm @pramastaaydin can you please share the API request and parameters you’re using to create the user? Please do not include sensitive information.

Additionally, is this user of a different domain?

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**Author:** ![ACHMAD\_WAHYU](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/achmad_wahyu/32/71019_2.png) [@ACHMAD\_WAHYU](https://devforum.zoom.us/u/ACHMAD_WAHYU)\
**Post date:** [September 1, 2025, 3:00am UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747/4 "2025-09-01T03:00:49Z")

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```auto
the endpoint used by my team is https://api.zoom.us/v2/users

```

```auto
payload like [
            'user_info' => [
                'email' => $data['email'],
                'type' => $data['type'], // (type in 1,2, etc)
                'first_name' => $first_name,
                'last_name' => $last_name,
            ],
            'action' => 'create',
        ];

```

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 2, 2025, 7:11pm UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747/5 "2025-09-02T19:11:31Z")

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Hi @ACHMAD_WAHYU ,

Are you reporting the same issue as the original poster? Can you please answer if the user is of a different domain or this user should have the same domain as other users on your account?

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 6, 2026, 10:47am UTC](https://devforum.zoom.us/t/getting-error-code-2037-when-creating-a-user/123747/6 "2026-09-06T10:47:42Z")

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Closed on September 6, 2026, 10:47am UTC

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