# Getting error on loading wasm files **URL:** \ **Category:** Web\ **Created:** [July 15, 2020, 7:00am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144 "2020-07-15T07:00:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![muhammad.youshea](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@muhammad.youshea](https://devforum.zoom.us/u/muhammad.youshea)\ **Post date:** [July 15, 2020, 7:00am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/1 "2020-07-15T07:00:03Z")
**Description** Recently I have started getting the below error while starting zoom meetings using the web SDK. I first got this error on Sunday and before that, I did not encounter this error at all. I had recently updated the SDK version to 1.7.9. I am using the latest Google Chrome Version. @tommy please have a look at it. Thanks. **Error** Download wasm files error, please check your network and firewall. **Which version?** ZooM Web SDK Version: 1.7.9 **Screenshots** ![PHOTO-2020-07-15-10-35-27](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/a437ab3a7a99477c908e8b5bde1b26ef3bf6da7f.jpeg) ---
**Author:** ![alibek](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@alibek](https://devforum.zoom.us/u/alibek)\ **Post date:** [July 15, 2020, 7:42am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/2 "2020-07-15T07:42:11Z")
We’re getting similar error with [https://source.zoom.us/1.7.8/lib/av/5510\_video.decode.wasm](https://source.zoom.us/1.7.8/lib/av/5510_video.decode.wasm), [https://source.zoom.us/1.7.8/lib/av/5510\_audio.encode.wasm](https://source.zoom.us/1.7.8/lib/av/5510_audio.encode.wasm), [https://source.zoom.us/1.7.8/lib/av/5510\_video.mt.wasm](https://source.zoom.us/1.7.8/lib/av/5510_video.mt.wasm) – all 403-ing on us on preLoadWasm(). Bumping version to 1.7.9 or 1.7.10 downloads wasm files ok, but due to 3110 recaptcha error which I’ve reported here [SDK 1.7.9 - Recaptcha feature documentation](https://devforum.zoom.us/t/sdk-1-7-9-recaptcha-feature-documentation/22618/41) we can’t go with these versions. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 17, 2020, 6:19pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/3 "2020-07-17T18:19:52Z")
Hey @alibek, @muhammad.youshea, Please use the latest Web SDK version 1.7.10. We can disable recaptcha for you if you fill out this form: Thanks, Tommy ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 18, 2020, 7:54am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/4 "2020-07-18T07:54:18Z")
We have started getting this error too. We are also facing problems with catpcha wherein it complaints about incognito mode. I have submitted this form already. I have also written to the support, but no response so far from the integrations support team. I’d request this issue to be resolved quickly. It’s a little urgent for us. ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 18, 2020, 7:55am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/5 "2020-07-18T07:55:35Z")
We are using the latest sdk version(1.7.10). ---
**Author:** ![alibek](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@alibek](https://devforum.zoom.us/u/alibek)\ **Post date:** [July 21, 2020, 5:57pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/6 "2020-07-21T17:57:04Z")
thanks for your message, @tommy. I’ve filled out the form but never heard from you. When can we expect the opt-out to get finalized? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 22, 2020, 6:24pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/7 "2020-07-22T18:24:04Z")
Hey @alibek, @santosh, We did another batch last night. Did you receive a notification email of the recpatcha being turned off? Also here is the solution to fix the incognito issue: > **[Start & Join Meeting/Webinar - Essential Guides - Web - Native SDKs -...](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/start-join-meeting#joining-meetings-with-recaptcha-feature)** > > Start & Join Meeting / Webinar > > ZoomMtg.init() > > Meetings and Webinars are created in the Web SDK using the ZoomMtg.init() method. > > ZoomMtg.join() > > Once ... Thanks, Tommy ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 23, 2020, 4:20am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/8 "2020-07-23T04:20:05Z")
Thanks Tommy, but we have not received any notifications in this regard yet. ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 23, 2020, 4:25am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/9 "2020-07-23T04:25:39Z")
and it still shows captcha button ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 23, 2020, 5:17am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/10 "2020-07-23T05:17:29Z")
we’re following the steps given on this page, still getting this error. Disabling captcha is something that is rather urgent for us. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 24, 2020, 5:48pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/11 "2020-07-24T17:48:48Z")
Hey @santosh, I have just disabled it for you. 🙂 Thanks, Tommy ---
**Author:** ![santosh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/santosh/32/3304_2.png) [@santosh](https://devforum.zoom.us/u/santosh)\ **Post date:** [July 24, 2020, 7:39pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/12 "2020-07-24T19:39:17Z")
Thanks Tommy, yes it’s working without captcha now. ---
**Author:** ![sakosile](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sakosile/32/7512_2.png) [@sakosile](https://devforum.zoom.us/u/sakosile)\ **Post date:** [July 25, 2020, 12:02am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/13 "2020-07-25T00:02:02Z")
Please am having this issue too. I have filled the form to disable recapcher. Thanks ---
**Author:** ![sakosile](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sakosile/32/7512_2.png) [@sakosile](https://devforum.zoom.us/u/sakosile)\ **Post date:** [July 25, 2020, 3:27pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/14 "2020-07-25T15:27:01Z")
Hello Tommy, Please i have filled out the form. Still awaiting response. Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 28, 2020, 5:59pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/15 "2020-07-28T17:59:48Z")
You are welcome! 🙂 Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 28, 2020, 6:00pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/16 "2020-07-28T18:00:39Z")
Hey @sakosile, I have disabled the recpatcha for you! 🙂 Thanks, Tommy ---
**Author:** ![chandu\_poloju](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandu_poloju/32/4481_2.png) [@chandu\_poloju](https://devforum.zoom.us/u/chandu_poloju)\ **Post date:** [August 6, 2020, 3:24pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/17 "2020-08-06T15:24:30Z")
Hello Tommy, Please i have also filled out the form for disabling captcha… Awaiting for your response Thanks in advance ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 7, 2020, 6:01pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/19 "2020-08-07T18:01:35Z")
Hey @chandu_poloju, Thanks for letting us know, I have disabled it for your account. On Monday captcha will be disabled by default for everyone: > **[Web SDK - Upcoming Changes - Stay Up To Date - Documentation](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk)** > > Web SDK > > Tentatively scheduled for August 10th 2020 > > Enhancements > > Enhanced reCaptcha functionality to only show display after attendee enters in the me... -Tommy ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 10, 2020, 10:48am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/20 "2020-08-10T10:48:58Z")
Hi @tommy… how soon will be the updated sdk will be pusblished??? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 6:04pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/21 "2020-08-10T18:04:19Z")
Hey @shubham.walia, The recaptcha update has been released. Thanks, Tommy [Next page](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144.md?page=2)