# Getting error on loading wasm files **URL:** \ **Category:** Web\ **Created:** [July 15, 2020, 7:00am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144 "2020-07-15T07:00:02Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 10, 2020, 7:26pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/22 "2020-08-10T19:26:04Z")
Hi @tommy But it’s still showing me the same error… ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d039c2d3196224bcbfa0e6b9e3651c3487e56395.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 10:22pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/23 "2020-08-10T22:22:17Z")
Hey @shubham.walia, This is a different issue apologies. Can you please create a new topic here #web-sdk and fill out the post template so we have enough information to assist? 🙂 Thanks, Tommy ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 11, 2020, 5:48am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/24 "2020-08-11T05:48:35Z")
Hi @tommy But I am getting 403 on preLoadWasm(). I’ll share the screenshot for the same. ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 11, 2020, 6:52am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/25 "2020-08-11T06:52:44Z")
Hi @tommy Please look at the errors i am encountering in my console. And more over i have filled the form to disable recaptcha on the account. Can you do that for me. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/7429e9886c4542d3a0ea0d82a27f7fbf53e31ba3.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 11, 2020, 5:34pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/26 "2020-08-11T17:34:56Z")
Hey @shubham.walia, Have you checked your network and firewall to see if you are able to access those files? Thanks, Tommy ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 12, 2020, 8:53am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/27 "2020-08-12T08:53:58Z")
Yes @tommy No I can’t access those files even after turning off the firewall ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 12, 2020, 5:20pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/28 "2020-08-12T17:20:22Z")
Hey @shubham.walia, Strange, what locale are you in? Thanks, Tommy ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 12, 2020, 6:22pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/29 "2020-08-12T18:22:09Z")
Hi @tommy, I am in India… ---
**Author:** ![subramanyarao4](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/subramanyarao4/32/13412_2.png) [@subramanyarao4](https://devforum.zoom.us/u/subramanyarao4)\ **Post date:** [August 12, 2020, 6:45pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/30 "2020-08-12T18:45:13Z")
@tommy Error downloading WASM ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [August 12, 2020, 11:24pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/31 "2020-08-12T23:24:07Z")
@shubham.walia @subramanyarao4 What version of the WebSDK are you using? ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 13, 2020, 6:08am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/32 "2020-08-13T06:08:06Z")
@michael_p.zoom, it’s 1.7.10 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 13, 2020, 5:10pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/33 "2020-08-13T17:10:21Z")
Thanks @shubham.walia, We are investigating the issue and will get back to you with an update. (CS-2191) -Tommy ---
**Author:** ![ajinkya](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@ajinkya](https://devforum.zoom.us/u/ajinkya)\ **Post date:** [August 14, 2020, 8:41am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/34 "2020-08-14T08:41:33Z")
HI @tommy I’m also facing Download wasm issue while loading/joining meetings using iframe. Version - 1.7.10 - ---
**Author:** ![shubham.walia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shubham.walia/32/13265_2.png) [@shubham.walia](https://devforum.zoom.us/u/shubham.walia)\ **Post date:** [August 14, 2020, 9:23am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/35 "2020-08-14T09:23:37Z")
Thanks @tommy, Looking forward for the solution. ---
**Author:** ![Royab](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/royab/32/13568_2.png) [@Royab](https://devforum.zoom.us/u/Royab)\ **Post date:** [August 15, 2020, 8:41am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/36 "2020-08-15T08:41:47Z")
'Download wasm files ’ error as attached image ![Annotation 2020-08-15 093556](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9ca5630f17d12d6bf88224f20e94acf8840b69c9.jpeg) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 18, 2020, 5:59pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/37 "2020-08-18T17:59:54Z")
Hey @ajinkya, @shubham.walia, @Royab, Can you please share screenshots of any browser console errors you see? Possibly related issue: > [@Was the Web SDK down?](https://devforum.zoom.us/t/was-the-web-sdk-down/27066): > > Description When attempting to join a meeting via the SDK, the following endpoints were returning 404. Nothing has changed in the application however it is now working again. Does anyone have experience with this issue, as I want to determine if it’s a client-side fault or a zoom-side fault… Error The below endpoints were returning a 404 message. https://rwcva.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&\_=[...] https://rwcff.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&… Thanks, Tommy ---
**Author:** ![Royab](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/royab/32/13568_2.png) [@Royab](https://devforum.zoom.us/u/Royab)\ **Post date:** [August 19, 2020, 8:10am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/38 "2020-08-19T08:10:02Z")
Hi Tommy Attached the screenshot earlier. Further investigation; seems to be related to client login - don’t get the error if you’re logged into another iteration of chrome/other browser as different user to the one you’ve launched Zoom from. Hope that helps ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 19, 2020, 10:04pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/39 "2020-08-19T22:04:47Z")
Hey @Royab, Strange - can you please provide steps to reproduce this issue? Thanks, Tommy ---
**Author:** ![ankitladhania](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ankitladhania/32/13810_2.png) [@ankitladhania](https://devforum.zoom.us/u/ankitladhania)\ **Post date:** [August 20, 2020, 2:32am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/40 "2020-08-20T02:32:54Z")
Hi @tommy , Getting a similar error. PFA the screen shot ![Screenshot 2020-08-20 at 7.59.51 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/5d72c14faab15b8cc9279dd0104afb853bba8fbb.png) URLS that are failing: [https://source.zoom.us/1.6.0/lib/av/5510\_audio.encode.wasm](https://source.zoom.us/1.6.0/lib/av/5510_audio.encode.wasm) [https://source.zoom.us/1.6.0/lib/av/5510\_js\_media.min.js](https://source.zoom.us/1.6.0/lib/av/5510_js_media.min.js) We have also filled the form to disable the re-captcha. It would be great if you could shed some light on the path ahead. ---
**Author:** ![lidia.elmer](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@lidia.elmer](https://devforum.zoom.us/u/lidia.elmer)\ **Post date:** [August 20, 2020, 3:18pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/41 "2020-08-20T15:18:50Z")
Hi Tommy - We are facing the same issue as well. It is working fine when hosted in IIS from my local machine…However get this error when hosted in another machine and I try to access from my machine. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c7f1f8973e7f7924bced739da4c6b6ad38e88102.png) Can you help us . Thanks, Lidia [Previous page](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144.md?page=1) [Next page](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144.md?page=3)