# Getting error on loading wasm files

**URL:** <https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144>\
**Category:** Web\
**Created:** [July 15, 2020, 7:00am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144 "2020-07-15T07:00:02Z")\
**Posts on this page:** 16\
**Page:** 4

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**Author:** ![vishwajeetbhosale](https://avatars.discourse-cdn.com/v4/letter/v/f19dbf/32.png) [@vishwajeetbhosale](https://devforum.zoom.us/u/vishwajeetbhosale)\
**Post date:** [September 2, 2020, 7:09pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/63 "2020-09-02T19:09:07Z")

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Hey @tommy

I am testing application on my personal laptop, there is no any physical firewall.  
Please specify were I have to do the mention setting on which firewall like physical firewall or windows firewall(OS level - Default windows firewall).

I have also added/open mention ports in windows firewall(OS level) below link, but getting the same error.  
“[https://support.zoom.us/hc/en-us/articles/202342006-Network-Firewall-Settings-for-Meeting-Connector](https://support.zoom.us/hc/en-us/articles/202342006-Network-Firewall-Settings-for-Meeting-Connector)”

Requesting you to help me with brief solution where I have to do what.

Thank you  
Vishwajeet Bhosale

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**Author:** ![babsfernendis74](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@babsfernendis74](https://devforum.zoom.us/u/babsfernendis74)\
**Post date:** [September 4, 2020, 6:30pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/64 "2020-09-04T18:30:21Z")

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Hi,

The ERROR popup

Download wasm files error, please check your network and firewall.

Is totally misleading… Non of the users in this post have replied back stating that disabling Firewall has resolved their issue…

Some got resolved by Captcha option, Some by Upgraidng their SDK, some modifying Web.config file

Still the first question asked and finger pointed is on the Firewall. WHY?

This is clear flaw/shortcoming in ZOOM SDK, it is not providing correct feedback on what is the issue so that we can backtrack it and resolve it.

Can some be more mature in ZOOM Support to work on this and provide concrete solution. or atleast provide some way to generate a LOG that we can troubleshoot it ourselves rather than waiting the ARROW shot in dark to hit the bullseye by trying all solution which made someones issue as resolved.

Thanks

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**Author:** ![vishant777](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vishant777/32/10077_2.png) [@vishant777](https://devforum.zoom.us/u/vishant777)\
**Post date:** [September 7, 2020, 4:35am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/65 "2020-09-07T04:35:52Z")

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Hey @michael_p.zoom @tommy,

Can anyone help us to get rid of this issue, it’s been 5 days I’m waiting for your response but neither I nor anyone got a reply from you guys.

Just to add in my previous query, If I try to move my project to VM my both app shows the same error while on localhost one of them was working, not sure why zoom is behaving like this, this isn’t related to firewall.

Please reply as soon as possible so that we can proceed accordingly.

Thanks,  
Vishant

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 10, 2020, 1:19am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/66 "2020-09-10T01:19:07Z")

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Hey @dharminder,

Happy to hear you fixed the issue! 🙂

Thanks,  
Tommy

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 10, 2020, 1:21am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/67 "2020-09-10T01:21:41Z")

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Hey @vishant777, @vishwajeetbhosale, @babsfernendis74,

Can you please provide steps for us to reproduce the issue?

A GitHub repo would be very helpful so we can reproduce the issue and debug it locally.

We will work on improving this error to give a better idea of what the issue is in a future release.

Thanks,  
Tommy

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 1, 2020, 8:52pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/69 "2020-10-01T20:52:46Z")

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Thanks for sharing this @ujualps! 🙂

-Tommy

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 16, 2020, 6:39pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/70 "2020-10-16T18:39:50Z")

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Hey everyone,

If you still are experiencing this issue, it will be fixed in version 1.8.2. 🙂

Thanks,  
Tommy

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**Author:** ![peter.r.mah](https://avatars.discourse-cdn.com/v4/letter/p/db5fbb/32.png) [@peter.r.mah](https://devforum.zoom.us/u/peter.r.mah)\
**Post date:** [October 22, 2020, 9:28pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/71 "2020-10-22T21:28:00Z")

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Hey Tommy, has a date been set for the release of version 1.8.2?

Peter

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 23, 2020, 1:46pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/72 "2020-10-23T13:46:15Z")

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Hey @peter.r.mah,

We don’t have a concrete date set, but we expect 1.8.2 to be released in the coming month.

Thanks,  
Will

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**Author:** ![premium](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/premium/32/1302_2.png) [@premium](https://devforum.zoom.us/u/premium)\
**Post date:** [November 2, 2020, 7:27am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/73 "2020-11-02T07:27:14Z")

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It is coming very frequently. Not able to use zoom sdk at all.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 3, 2020, 9:36pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/74 "2020-11-03T21:36:12Z")

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Hey @premium,

Can you please give us more details? What country are you located in and what time are you seeing these errors?

Thanks,  
Tommy

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**Author:** ![hellonobug9](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hellonobug9/32/19285_2.png) [@hellonobug9](https://devforum.zoom.us/u/hellonobug9)\
**Post date:** [November 25, 2020, 4:22am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/75 "2020-11-25T04:22:20Z")

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I’ve resolved this issue by update @zoomus/websdk to 1.8.3 and run  
ZoomMtg.setZoomJSLib(“[https://source.zoom.us/1.8.3/lib](https://source.zoom.us/1.8.3/lib)”, “/av”) ;  
before  
ZoomMtg.preLoadWasm();  
ZoomMtg.prepareJssdk();  
Thanks!

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 25, 2020, 5:47pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/76 "2020-11-25T17:47:09Z")

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Happy to hear you got it sorted out @hellonobug9! 🙂

-Tommy

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**Author:** ![irahul8595](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/irahul8595/32/20454_2.png) [@irahul8595](https://devforum.zoom.us/u/irahul8595)\
**Post date:** [December 21, 2020, 10:01am UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/77 "2020-12-21T10:01:17Z")

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Thank You so much for sharing this information…it is really helpful. now zoom is running in my react project without any error.  
Thanks @hellonobug9

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 22, 2020, 9:50pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/78 "2020-12-22T21:50:54Z")

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Happy to hear @irahul8595! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 17, 2021, 4:11pm UTC](https://devforum.zoom.us/t/getting-error-on-loading-wasm-files/24144/79 "2021-03-17T16:11:12Z")

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Closed on March 17, 2021, 4:11pm UTC



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