Getting "invalid token" when trying to download phone recording

I didn’t mean deleting a local recording. I meant deleting the file that is stored in the Zoom account once we have successfully downloaded it and stored it elsewhere.

Hey @AJSpetner,

Yes you can delete recordings stored on your Zoom account via:

and

Thanks,
Tommy

This is for meeting recordings. What about phone recordings?

Apologies, at this time we do not have DELETE API endpoints for Zoom Phone recordings.

You can delete Zoom Phone Recordings via the Zoom Web Portal.

Thanks,
Tommy

Hey Zoom, any updates on this issue? It’s affecting us as well.

Hey @clippermadness,

We are releasing a fix for this later this month. In the meantime I will let you know if there is a workaround.

Thanks,
Tommy

@tommy Any update on the ETA for this fix?

Hey @clippermadness,

ETA for this release is Nov 24th.

Thanks,
Tommy

Hey Tommy and team, can you confirm that this fix was released? We’re still seeing errors downloading recordings.

Hey @clippermadness,

Please try attaching a JWT Token from a JWT App Type as the value for the access_token query param to download the recording. For example:

https://zoom.us/v2/phone/recording/download/{{recording_path}}?access_token={{JWT_Token}}

A test JWT Token is generated for you on the App Credentials page in your JWT App in the Zoom App Marketplace Dashboard.

Let me know if this works for you!

Thanks,
Tommy

Hey Tommy - our app is a published OAuth app, so there is no way for me to get a JWT App token.

I can confirm that specifying the access token in the Authorization header now works for recordings, but it still does not work for voice mails.

Recordings now have download_urls that look like this: https://zoom.us/v2/phone/recording/download/
Voice mails still have download_urls that look like this: https://us01pbx.zoom.us/api/v2/pbx/fetch/account/.../file/

How can our OAuth app download voicemails?

Hey @clippermadness,

Happy to hear downloading Phone Recordings is working now, we will add the auth instructions to our docs.

As for downloading Voice Mails not working, we are looking into it and will get back to you. JIRA: ZOOM-126286

Thanks,
Tommy

Hey @tommy, were you able to confirm the issue? If so, is there any update on a fix?

Hey @clippermadness,

Yes we have confirmed the issue. We are working on fixing it.

Thanks for your patience,
Tommy

Hey @clippermadness,

This will be fixed in our release on Jan 12th!

Thanks,
Tommy

Excellent. Thank you!

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You’re welcome! :slight_smile:

Thanks,
Tommy

Hi Tommy,

Have you heard any news on adding a DELETE API end point for the phone recordings? (I’m just in the process of moving all of our users across from another ageing phone system that is over 10 years old, but know users will be very disappointed if they need to manually delete old phone recordings. The old system at least allowed for auto deleting after a set time period or number of recordings at the user account level).

Thanks,

Dave.

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Hey @AussieDave,

We should have the delete phone recordings endpoint sometime this year.

Stay updated here: https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

Thanks Tommy - that is great news!!

Thanks,

Dave.


tommy

Developer Advocate

March 16
Hey
@AussieDave
,

We should have the delete phone recordings endpoint sometime this year.

Stay updated here:
https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

1 Like