# Getting Joining Fail Error on Production while it works on Development **URL:** \ **Category:** Web\ **Created:** [March 12, 2020, 12:09pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575 "2020-03-12T12:09:23Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![naveed](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@naveed](https://devforum.zoom.us/u/naveed)\ **Post date:** [March 12, 2020, 12:09pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/1 "2020-03-12T12:09:23Z")
**Description** I am getting an error on my production area while it is working fine on development. I am using [Asp.NET](http://Asp.NET) MVC. Signature genereated by Serverside. **Error** joining a meeting “Joining Failed” titled “Joining meeting timeout.” **Which version?** WEBSDK 1.7 with JWT APP which shows these badges (Intent to publish: No | Account-level app | JWT Credentials) **To Reproduce** Steps to reproduce the behaviour: 1. Go to 2. See error **Screenshots** Production ![1](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/b10fccf3476bdd5f80294edfcab721253763bc65.png) Development ![2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/1/1337aadfd0131017a0659a51ba81b09656c39f76.png) regards, Naveed ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 12, 2020, 6:21pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/2 "2020-03-12T18:21:56Z")
Hey @naveed, This is most likely because your signature is wrong, the meeting ID is wrong, or you are not using [JWT App](https://marketplace.zoom.us/docs/guides/getting-started/app-types/create-jwt-app) key and secret. Can you private message me your signature so I can double check it is correct? Thanks, Tommy ---
**Author:** ![naveed](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@naveed](https://devforum.zoom.us/u/naveed)\ **Post date:** [March 13, 2020, 6:30am UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/3 "2020-03-13T06:30:51Z")
I have sent you the message with details, also if I use wrong meeting id or signature will it connect? I m generating signature using [https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 13, 2020, 6:38pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/4 "2020-03-13T18:38:12Z")
Hey @naveed, Thanks for sending it to me, I will take a look. No, it will not connect if the meeting ID or signature is wrong. Thanks, Tommy ---
**Author:** ![naveed](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@naveed](https://devforum.zoom.us/u/naveed)\ **Post date:** [March 16, 2020, 5:16am UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/5 "2020-03-16T05:16:49Z")
It worked when i use in page JavaScript. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 16, 2020, 4:34pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/6 "2020-03-16T16:34:02Z")
Hey @naveed, So it is working now? Thanks, Tommy ---
**Author:** ![naveed](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@naveed](https://devforum.zoom.us/u/naveed)\ **Post date:** [March 17, 2020, 5:52am UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/7 "2020-03-17T05:52:20Z")
Yes it is working Now. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 17, 2020, 4:04pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/8 "2020-03-17T16:04:43Z")
Great to hear! Let us know if you have any other questions! 🙂 -Tommy ---
**Author:** ![tranvuong1803](https://avatars.discourse-cdn.com/v4/letter/t/0ea827/32.png) [@tranvuong1803](https://devforum.zoom.us/u/tranvuong1803)\ **Post date:** [March 24, 2020, 3:38am UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/9 "2020-03-24T03:38:44Z")
i got the same error. Signature generate from server side [Asp.Net](http://Asp.Net) not working. signature gen from javascript is runnung. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 24, 2020, 6:34pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/11 "2020-03-24T18:34:38Z")
Hey @tranvuong1803, Please see my post on your thread here: > [@Can not join meeting when windows load](https://devforum.zoom.us/t/can-not-join-meeting-when-windows-load/9341/7): > > Hey @tranvuong1803, They both appear correct, but maybe there is a bug in the c# example. Here is a Node.js signature sample app you could use in the meantime: [https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature#simple-signature-setup](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature#simple-signature-setup) Related thread: Thanks, Tommy Thanks, Tommy ---
**Author:** ![yunusemrekazann](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yunusemrekazann/32/23346_2.png) [@yunusemrekazann](https://devforum.zoom.us/u/yunusemrekazann)\ **Post date:** [February 19, 2021, 3:28pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/12 "2021-02-19T15:28:34Z")
Hi @tommy I’m using C#-Asp.Net and your Web SDK tool. I’m using ZoomMtg.generateSignature({ meetingNumber: meetingConfig.mn, apiKey: API\_KEY, apiSecret: API\_SECRET, role: meetingConfig.role, success: function (res) { console.log(res.result); meetingConfig.signature = res.result; meetingConfig.apiKey = API\_KEY; var joinUrl = “/myzoompage?” + testTool.serialize(meetingConfig); console.log(joinUrl); window.open(joinUrl, “\_blank”); }, }); that code blocks but I always get the “Signature invalid.” After I used [https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/signature) C# “Signature invalid.” After I changed (ToTimestamp(DateTime.UtcNow.ToUniversalTime()) - 30000).ToString(); to (ToTimestamp(DateTime.Now) - 30000).ToString(); this time I get the “The signature has expired.” error. Please help me. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 22, 2021, 5:15pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/13 "2021-02-22T17:15:40Z")
Hey @yunusemrekazann , Please create a new topic, and fill out the post template so we have enough info to help! 🙂 Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 22, 2021, 5:15pm UTC](https://devforum.zoom.us/t/getting-joining-fail-error-on-production-while-it-works-on-development/8575/14 "2021-02-22T17:15:58Z")
Closed on February 22, 2021, 5:15pm UTC