# getUserInfoById(userId) method always return null

**URL:** <https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640>\
**Category:** Android\
**Created:** [April 18, 2025, 1:59pm UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640 "2025-04-18T13:59:10Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rushil](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rushil/32/49653_2.png) [@Rushil](https://devforum.zoom.us/u/Rushil)\
**Post date:** [April 18, 2025, 1:59pm UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640/1 "2025-04-18T13:59:10Z")

</div>

Meeting SDK Type and Version  
SDK Type: Zoom Meeting SDK for Android  
Version: `zoom-sdk-android-6.4.3.28970`

Description:  
I’m working with the Zoom Meeting SDK for Android and attempting to retrieve participant information during an active meeting using the following code:

InMeetingUserInfo userInfo = ZoomSDK.getInstance()  
.getInMeetingService()  
.getUserInfoById(userId);

However, `userInfo` consistently returns `null` despite the `userId` being valid.

Error / Issue:  
There is no crash or explicit error message, but the `getUserInfoById()` method returns `null` even when the user is clearly present in the meeting.

Troubleshooting Routes:

- Verified that the `userId` is obtained from the active user list provided by `getInMeetingUserList()`.
- Ensured that the user is currently in the meeting when the method is called.
- Confirmed that the issue persists even after adding delays or checking from various meeting states (e.g., `MEETING_STATUS_INMEETING`).

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 22, 2025, 2:24pm UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640/3 "2025-04-22T14:24:16Z")

</div>

Looking into this for you @Rushil

---

<div class="post-metadata">

**Author:** ![Rushil](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rushil/32/49653_2.png) [@Rushil](https://devforum.zoom.us/u/Rushil)\
**Post date:** [April 24, 2025, 4:01am UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640/4 "2025-04-24T04:01:48Z")

</div>

Any Update @gianni.zoom ??

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [April 25, 2025, 3:07pm UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640/5 "2025-04-25T15:07:06Z")

</div>

Hi @Rushil sorry no update at this time, can you please open a [support ticket](https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=7a69170f87cee15089a37408dabb3591&product=developer&_gl=1*n92kjt*_gcl_au*MTI2MTY4NzIwNS4xNzQ1MjQyMDI2*_ga*MTI5OTIyNjgyLjE3NDUyNDIwMzI.*_ga_L8TBF28DDX*MTc0NTM1MDQxMy42LjEuMTc0NTM1MDg2Mi4wLjAuMA..)? This seems like unexpected behavior and so no fix of this in recent changelog.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 25, 2026, 3:07pm UTC](https://devforum.zoom.us/t/getuserinfobyid-userid-method-always-return-null/131640/6 "2026-04-25T15:07:45Z")

</div>

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.