# Google Play console error reported on OS version 10 **URL:** \ **Category:** Android\ **Created:** [August 20, 2020, 7:54am UTC](https://devforum.zoom.us/t/google-play-console-error-reported-on-os-version-10/27684 "2020-08-20T07:54:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![sa159871](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sa159871/32/5466_2.png) [@sa159871](https://devforum.zoom.us/u/sa159871)\ **Post date:** [August 20, 2020, 7:54am UTC](https://devforum.zoom.us/t/google-play-console-error-reported-on-os-version-10/27684/1 "2020-08-20T07:54:03Z")
**Description** This error is reported from Google Play Console. signal 11 (SIGSEGV), code 1 (SEGV\_MAPERR) Java\_com\_zipow\_videobox\_confapp\_AudioSessionMgr\_notifyHeadsetStatusChangedImpl **Which version?** [v5.0.24437.0708](https://github.com/zoom/zoom-sdk-android/releases/tag/v5.0.24437.0708) **Smartphone (please complete the following information):** - Device: Galaxy Note9 (crownlte) - OS: Android 10 - Architecture: arm64 **Additional context** ``` backtrace: #00 pc 000000000003cc50 /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/split_config.arm64_v8a.apk!libzVideoUI.so (offset 0x25e8000) (Java_com_zipow_videobox_confapp_AudioSessionMgr_notifyHeadsetStatusChangedImpl+64) #01 pc 00000000002e562c /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.odex (art_jni_trampoline+140) #02 pc 0000000000137334 /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_stub+548) #03 pc 00000000001460ac /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+244) #04 pc 00000000002e3d38 /apex/com.android.runtime/lib64/libart.so (art::interpreter::ArtInterpreterToCompiledCodeBridge(art::Thread*, art::ArtMethod*, art::ShadowFrame*, unsigned short, art::JValue*)+384) #05 pc 00000000002dedc4 /apex/com.android.runtime/lib64/libart.so (bool art::interpreter::DoCall(art::ArtMethod*, art::Thread*, art::ShadowFrame&, art::Instruction const*, unsigned short, art::JValue*)+900) #06 pc 00000000005a4d30 /apex/com.android.runtime/lib64/libart.so (MterpInvokeDirect+400) #07 pc 0000000000131914 /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_direct+20) #08 pc 000000000137e692 /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr.notifyVoiceSwitchedToHeadsetOrEarSpeaker+4) #09 pc 00000000005a5030 /apex/com.android.runtime/lib64/libart.so (MterpInvokeDirect+1168) #10 pc 0000000000131914 /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_direct+20) #11 pc 000000000137c336 /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr.access$300) #12 pc 00000000005a5838 /apex/com.android.runtime/lib64/libart.so (MterpInvokeStatic+1136) #13 pc 0000000000131994 /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_static+20) #14 pc 000000000137bf7e /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr$1.run+164) #15 pc 00000000002b4668 /apex/com.android.runtime/lib64/libart.so (art::interpreter::Execute(art::Thread*, art::CodeItemDataAccessor const&, art::ShadowFrame&, art::JValue, bool, bool) (.llvm.16017486636107417700)+240) #16 pc 0000000000593e30 /apex/com.android.runtime/lib64/libart.so (artQuickToInterpreterBridge+1024) #17 pc 0000000000140468 /apex/com.android.runtime/lib64/libart.so (art_quick_to_interpreter_bridge+88) #18 pc 00000000007f0f9c /system/framework/arm64/boot-framework.oat (android.os.Handler.dispatchMessage+76) #19 pc 00000000007f4678 /system/framework/arm64/boot-framework.oat (android.os.Looper.loop+1448) #20 pc 0000000000555bf4 /system/framework/arm64/boot-framework.oat (android.app.ActivityThread.main+788) #21 pc 00000000001375b8 /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_static_stub+568) #22 pc 00000000001460cc /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+276) #23 pc 00000000004b2c20 /apex/com.android.runtime/lib64/libart.so (art::(anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art::(anonymous namespace)::ArgArray*, art::JValue*, char const*)+104) #24 pc 00000000004b4668 /apex/com.android.runtime/lib64/libart.so (art::InvokeMethod(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jobject*, _jobject*, unsigned long)+1472) #25 pc 000000000043fdb0 /apex/com.android.runtime/lib64/libart.so (art::Method_invoke(_JNIEnv*, _jobject*, _jobject*, _jobjectArray*)+48) #26 pc 00000000000c8d34 /system/framework/arm64/boot.oat (art_jni_trampoline+180) #27 pc 0000000000aae0b8 /system/framework/arm64/boot-framework.oat (com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run+136) #28 pc 0000000000ab6844 /system/framework/arm64/boot-framework.oat (com.android.internal.os.ZygoteInit.main+3012) #29 pc 00000000001375b8 /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_static_stub+568) #30 pc 00000000001460cc /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+276) #31 pc 00000000004b2c20 /apex/com.android.runtime/lib64/libart.so (art::(anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art::(anonymous namespace)::ArgArray*, art::JValue*, char const*)+104) #32 pc 00000000004b2880 /apex/com.android.runtime/lib64/libart.so (art::InvokeWithVarArgs(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, std::__va_list)+408) #33 pc 00000000003bd1a8 /apex/com.android.runtime/lib64/libart.so (art::JNI::CallStaticVoidMethodV(_JNIEnv*, _jclass*, _jmethodID*, std::__va_list)+624) #34 pc 00000000000ee3cc /system/lib64/libandroid_runtime.so (_JNIEnv::CallStaticVoidMethod(_jclass*, _jmethodID*, ...)+116) #35 pc 00000000000f14ec /system/lib64/libandroid_runtime.so (android::AndroidRuntime::start(char const*, android::Vector const&, bool)+804) #36 pc 00000000000034f0 /system/bin/app_process64 (main+1184) #37 pc 000000000007e854 /apex/com.android.runtime/lib64/bionic/libc.so (__libc_init+108) ``` Please let me know when this error will be resolved. ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [August 20, 2020, 7:12pm UTC](https://devforum.zoom.us/t/google-play-console-error-reported-on-os-version-10/27684/2 "2020-08-20T19:12:24Z")
Hi @sa159871, sorry to hear you’re running into this issue. Thanks for providing the backtrace from the logs! We just need a couple more things from you in order to look into this. In the logs, there should be a section starting with `Cause: `. Could you provide that? Also, have you identified any steps to reproduce this? Thanks!