# Got connection timeout issue in angular using websdk version 1.7.5

**URL:** <https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861>\
**Category:** Web\
**Created:** [April 19, 2020, 5:27am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861 "2020-04-19T05:27:32Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![vidyapreps](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vidyapreps/32/13595_2.png) [@vidyapreps](https://devforum.zoom.us/u/vidyapreps)\
**Post date:** [April 19, 2020, 5:27am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/1 "2020-04-19T05:27:32Z")

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**Description**  
I am the angular developer and I am using the angular WebSDK for zoom integration I am facing the problem from 1st April. When I click to joining button I got the error. I am deactivated the JWT Credentials and Reactivated to again also I am creating the new secret key and waiting to one day but still got same error  
.  
**Error**  
Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.  
**Which version?**  
I am facing same problem in version 1.7.5 and version 1.7.4

**Screenshots**

 ![Screenshot from 2020-04-19 10-56-32](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/0929a1c643dddc7946f98271acd463b4f56b131b.png)

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**Author:** ![manuel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manuel/32/6523_2.png) [@manuel](https://devforum.zoom.us/u/manuel)\
**Post date:** [April 20, 2020, 8:10am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/2 "2020-04-20T08:10:12Z")

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I’ve also been facing this exact problem with version 1.7.4 , and need some assistance. I’ve tried deactivating and reactivating the JWT credentials as well.

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**Author:** ![assistenza](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@assistenza](https://devforum.zoom.us/u/assistenza)\
**Post date:** [April 20, 2020, 9:05am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/3 "2020-04-20T09:05:21Z")

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Same here, I upgraded to 1.7.6 but same issue.

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**Author:** ![razvan.iacoob](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/razvan.iacoob/32/6541_2.png) [@razvan.iacoob](https://devforum.zoom.us/u/razvan.iacoob)\
**Post date:** [April 20, 2020, 12:32pm UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/4 "2020-04-20T12:32:13Z")

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I have the same problem. I’m using WEB SDK v. 1.7.6 and I get “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

But when I checked [https://status.zoom.us/](https://status.zoom.us/) all seems fine. So…?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 21, 2020, 10:08am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/5 "2020-04-21T10:08:52Z")

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Hey @razvan.iacoob, @assistenza, @manuel, @vidyapreps,

This issue is most likely related to signature generation. Please send me your signatures to [developersupport@zoom.us](mailto:developersupport@zoom.us) so I can debug.

Thanks,  
Tommy

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**Author:** ![razvan.iacoob](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/razvan.iacoob/32/6541_2.png) [@razvan.iacoob](https://devforum.zoom.us/u/razvan.iacoob)\
**Post date:** [April 21, 2020, 10:38am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/6 "2020-04-21T10:38:55Z")

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this is what I used for this example:

```
    var meetConfig = {
        apiKey: API_KEY,
        apiSecret: API_SECRET,
        meetingNumber: parseInt(document.getElementById('meeting_number').value),
        userName: 'Raz',
        passWord: document.getElementById('meeting_pwd').value,
        leaveUrl: "https://zoom.us",
        role: parseInt(document.getElementById('meeting_role').value, 10)
    };

    var signature = ZoomMtg.generateSignature({
        meetingNumber: meetConfig.meetingNumber,
        apiKey: meetConfig.apiKey,
        apiSecret: meetConfig.apiSecret,
        role: meetConfig.role,
        success: function(res) {
            console.log(res.result);
        }
    });

```

My API\_KEY and API\_SECRET are defined before this part.  
[https://dev2.blissimobiliare.ro/zoom](https://dev2.blissimobiliare.ro/zoom)

here you can see the test page.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 23, 2020, 12:59am UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/7 "2020-04-23T00:59:55Z")

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Hey @razvan.iacoob,

Can you share the signature value to [developersupport@zoom.us](mailto:developersupport@zoom.us) with me so I can debug?

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:53pm UTC](https://devforum.zoom.us/t/got-connection-timeout-issue-in-angular-using-websdk-version-1-7-5/13861/8 "2020-08-21T20:53:43Z")

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