# Got Error Code: 1009 when create a user with Pro account

**URL:** <https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290>\
**Category:** API and Webhooks\
**Created:** [April 15, 2020, 10:30am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290 "2020-04-15T10:30:13Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ctsdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ctsdev/32/3225_2.png) [@ctsdev](https://devforum.zoom.us/u/ctsdev)\
**Post date:** [April 15, 2020, 10:30am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/1 "2020-04-15T10:30:13Z")

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**Description**  
I got error 1009 when trying to create a user who are using Zoom Pro account.  
May I know that is there any other api to add them to my api account instead of create user. Thank you in advances.

**Error**

> {  
> “code”: 1009,  
> “message”: “The user [sample@xyz.com] already holds an active account.”  
> }

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
[https://api.zoom.us/v2/users](https://api.zoom.us/v2/users)

> ```
> {
> "action": "create",
> "user_info": {
> "first_name": "Sample",
> "last_name": "Name",
> "email": "sample@xyz.com",
> "type": 1
> }
> }
> 
> ```

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 16, 2020, 4:58am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/2 "2020-04-16T04:58:30Z")

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Hey @ctsdev,

Is the user already a user on your Zoom account?

If you are trying to move an existing user see this doc:

> **[Adding Existing Licensed Users to a Business Account](https://support.zoom.us/hc/en-us/articles/360028938451-Adding-Existing-Pro-Users-to-a-Business-Account)**
>
> Overview
> Purchasing a Business Account gives your organization access to more features and licenses for your users. If you have not invited them to join your account already, some users in your org...

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![ctsdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ctsdev/32/3225_2.png) [@ctsdev](https://devforum.zoom.us/u/ctsdev)\
**Post date:** [April 17, 2020, 6:59am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/3 "2020-04-17T06:59:12Z")

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hi @tommy,

Is the user already a user on your Zoom account?  
=\> No, that account not in my user list account yet, I checked it on `https://api.zoom.us/v2/users?status=pending`

So I’m confusing about the flow because I can call that api for both non zoom account and zoom’s user with basic plan but just got a problem with Pro account.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 19, 2020, 5:35am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/4 "2020-04-19T05:35:13Z")

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Hey @ctsdev,

Since that user already holds a Zoom account, you’d need to add them through this flow:

> **[Adding Existing Licensed Users to a Business Account](https://support.zoom.us/hc/en-us/articles/360028938451-Adding-Existing-Pro-Users-to-a-Business-Account)**
>
> Overview
> Purchasing a Business Account gives your organization access to more features and licenses for your users. If you have not invited them to join your account already, some users in your org...

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![ctsdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ctsdev/32/3225_2.png) [@ctsdev](https://devforum.zoom.us/u/ctsdev)\
**Post date:** [April 20, 2020, 1:01am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/5 "2020-04-20T01:01:09Z")

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Hi Tommy,

May I know that we only able to add a user who is already holds a Zoom account via Zoom web?  
Is there anyway to add them via REST API?

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 21, 2020, 2:00am UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/6 "2020-04-21T02:00:22Z")

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Hey @ctsdev,

Yes, you have to do it through the Web Portal if they have an existing account.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:52pm UTC](https://devforum.zoom.us/t/got-error-code-1009-when-create-a-user-with-pro-account/13290/7 "2020-08-21T20:52:34Z")

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