# Green video when hardware acceleration is enabled **URL:** \ **Category:** Video SDK\ **Created:** [April 2, 2026, 5:13pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778 "2026-04-02T17:13:40Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [April 2, 2026, 5:13pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/1 "2026-04-02T17:13:40Z")
We have a customer that is using our application and they get a green video when hardware acceleration is enabled in their browser and the virtual background option is enabled. Disabling hardware acceleration resolves the issue and the video shows properly but no virtual background option is available Video SDK: 2.3.15 Chrome 146 OS Windows ---
**Author:** ![ticorrian.heard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ticorrian.heard/32/70213_2.png) [@ticorrian.heard](https://devforum.zoom.us/u/ticorrian.heard)\ **Post date:** [April 2, 2026, 5:25pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/2 "2026-04-02T17:25:04Z")
Hi @mk352 I suspect this issued is caused by high CPU usage for that user. Can you please provide a session id where this issue occurred? I can check the meeting stats to verify. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 3, 2026, 12:22am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/3 "2026-04-03T00:22:03Z")
Hey @mk352 Could you share some problematic session IDs with us for troubleshooting purposes? Thanks Vic ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [April 10, 2026, 4:50pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/4 "2026-04-10T16:50:21Z")
Hey guys, Sorry for the delay on this. Here are some sessions that were problematic and 1 that was fine because we disabled hardware acceleration: VFATQBI5TyOFLcrt7Bao3Q== n+pYA/UOSx2QmcrhNNoIgg== ebgk0RaCTJWr9S3QjddL7A== - Hardware acceleration disabled - no issues +W67mX5xS+GChHAC//JcFg== ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 15, 2026, 2:32am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/5 "2026-04-15T02:32:18Z")
Hi @mk352 Sorry for the late reply. > VFATQBI5TyOFLcrt7Bao3Q== > n+pYA/UOSx2QmcrhNNoIgg== > ebgk0RaCTJWr9S3QjddL7A== - Hardware acceleration disabled - no issues > +W67mX5xS+GChHAC//JcFg== After analyzing the logs, this may be related to the GPU, but we need your help to verify the cause of the issue. 1. Keep Chrome’s system setting `Use graphics acceleration when available` enabled. 2. Open `chrome://flags`, search for `Hardware-accelerated video encode`, and set it to `Disabled`. Relaunch Chrome and check whether the green video issue still happens with VideoSDK. 3. Alternatively, try this WebRTC sample ([https://fippo.github.io/simulcast-playground/rid-as-mid?codec=h264&profile=64001f](https://fippo.github.io/simulcast-playground/rid-as-mid?codec=h264&profile=64001f)) and see whether the same issue occurs there. Thanks Vic ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [April 15, 2026, 3:11am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/6 "2026-04-15T03:11:38Z")
Hey Vic, No worries. Unfortunately, this is a customer of ours and we’ve already spent a quite of bit of time troubleshooting with him so I don’t think he’ll be available to do it again. What’s strange is we updated to v2.3.15 which we noticed had bug fixes around virtual backgrounds and we had the user test in our staging environment and everything worked well but when we pushed to production, the same issue was happening with the green video. The user also tried clearing browser cache and data, restarting the browser and PC, etc. Any other ideas on this? ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [April 20, 2026, 7:01am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/7 "2026-04-20T07:01:35Z")
Hi @mk352 From what we can see, all sessions have virtual background enabled. We’d like to confirm two things: - When the green video issue occurs, is it visible to the receiver as well? - If hardware acceleration is enabled but virtual background is turned off, does the issue still occur? Thanks Vic ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [April 22, 2026, 2:06pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/8 "2026-04-22T14:06:47Z")
Hey @vic.yang , 1 . Yes - I was on a troubleshooting call with the user and saw the green video on the receiving end 2. Yes - If virtual background is disabled, the video still appears green This is another session where the video was green and we were troubleshooting with the customer, toggling HA on/off SessionId: 30pKlFSFRJqgMZkNBZKjFw== ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [June 9, 2026, 8:12pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/9 "2026-06-09T20:12:48Z")
@vic.yang Any update or possible resolution to this? ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [June 19, 2026, 11:34am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/10 "2026-06-19T11:34:35Z")
@ticorrian.heard @vic.yang could you update on a possible resolution of the issue? Is there anything in the pipeline that could potentially fix this? ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [June 22, 2026, 2:04am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/11 "2026-06-22T02:04:02Z")
Hi @mk352 Sorry for the delayed response. We are currently looking for a device of the same type to validate this issue, because the device’s GPU model is relatively old (AMD R5 430) and may have compatibility issues with the current solution. Once the validation test passes, we will fix the issue through server-side configuration. Thanks Vic ---
**Author:** ![mk352](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mk352/32/49307_2.png) [@mk352](https://devforum.zoom.us/u/mk352)\ **Post date:** [June 22, 2026, 3:58pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/12 "2026-06-22T15:58:07Z")
Thank for the update @vic.yang ! Please keep us posted with your findings either way so that we can update our customer. ---
**Author:** ![Andriy2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/andriy2/32/50483_2.png) [@Andriy2](https://devforum.zoom.us/u/Andriy2)\ **Post date:** [July 22, 2026, 1:19am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/13 "2026-07-22T01:19:15Z")
Hi @vic.yang , I am working on this with @mk352 . Do you have an update on this issue? Andriy ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [July 22, 2026, 7:22am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/14 "2026-07-22T07:22:47Z")
Hi @mk352 , @Andriy2 We will make some server-side configuration changes in August for this GPU-related (AMD R5 430) scenario. Once the configuration is complete, we will let you know so you can test again and verify whether the issue has been resolved. Thanks Vic ---
**Author:** ![Andriy2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/andriy2/32/50483_2.png) [@Andriy2](https://devforum.zoom.us/u/Andriy2)\ **Post date:** [July 22, 2026, 4:30pm UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/15 "2026-07-22T16:30:07Z")
@vic.yang thank you very much! Looking forward to your update next month! ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [September 24, 2026, 2:49am UTC](https://devforum.zoom.us/t/green-video-when-hardware-acceleration-is-enabled/142778/16 "2026-09-24T02:49:51Z")
Hey @Andriy2 Sorry for the late notice. We rolled out this change in August — have you still been experiencing the green video issue? Thanks Vic