# Guest Mode (beta) not working for Logged-in users **URL:** \ **Category:** Zoom Apps\ **Created:** [April 19, 2022, 10:50pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796 "2022-04-19T22:50:12Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![om7](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/om7/32/36428_2.png) [@om7](https://devforum.zoom.us/u/om7)\ **Post date:** [April 19, 2022, 10:50pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796/1 "2022-04-19T22:50:13Z")
Hey all, We have been using Guest mode on the latest beta build and have noticed some unexpected behavior with participants that are Logged-in and do **not** have our Zoom app installed. From the diagram shared during the Office Hours; ![Screen Shot 2022-03-18 at 15.27.55 copy](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/515beb52e506ccb7fab07cce438120e927859c76.png) Here, we are referring to the “Logged-in” column, and specifically the section titled “Apps with Guest mode support” (as we’ve enabled Guest mode for our app). We have not been successful in triggering “2. ToS & Privacy Confirmation —\> Open” for **Logged-in** users (highlighted in red) The steps we took: 1. Host has the Zoom app installed 2. Host opens the Zoom app in a meeting in which the other participants do **not** have the app installed 3. Host invites participants to use the app. As a guest (logged out, column 1 in diagram), participants correctly see: ![Screen Shot 2022-04-19 at 10.16.21 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/d/4daed66e74b0c7ed191e3377a768708f6c1be63f.png) However, as a Logged-in user (logged in, column 2 in diagram), participants see: ![Screen Shot 2022-04-19 at 13.14.07](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/51e4b307fbdf8da76b86b0b9d8bb84e7ca0cd0a3.jpeg) Clicking “Open" does _not_ open Guest mode, but instead takes them through the normal install flow. We expected to see “ToS & Privacy Confirmation —\> Open” (according to Step 2 under “Apps with Guest mode support” in the diagram above) to initiate Guest mode for Logged-in users. Using the app in Guest mode at this point is essential, as almost all of our customers are indeed logged in to Zoom but hit a roadblock in trying to download/authorize the app. Questions - Are we initiating Guest mode incorrectly for Logged-in users? It looks like even Logged-in users are supposed to be able to access Guest mode based on the diagram. - Could this be a bug with Guest mode incorrectly handling Logged-in users? Thanks. * * * We also recorded a few Loom videos from each perspective — Guest’s perspective: [Loom | Free Screen & Video Recording Software](https://www.loom.com/share/93c0c29a7d314a6797c861b80101834b) Logged-in participant’s perspective: [Loom | Free Screen & Video Recording Software](https://www.loom.com/share/101a43b97daa4ea4ba79383847f5c48d) ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 10, 2022, 9:50pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796/2 "2022-06-10T21:50:26Z")
Hey @om7, Thank you for reaching out to the Zoom Developer Forum. My apologies for the delay in getting back to you on this. Are you still seeing this issue? I think Guest Mode only prompts for TOS if the user is logged out because we can’t guarantee they’ve already accepted it. If you’re still seeing this then I want to confirm that’s the case. Thanks, Max ---
**Author:** ![om7](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/om7/32/36428_2.png) [@om7](https://devforum.zoom.us/u/om7)\ **Post date:** [June 10, 2022, 11:31pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796/3 "2022-06-10T23:31:52Z")
Hey @MaxM, Thanks for the reply - this post is actually resolved. I had my questions answered at office hours, and the Zoom Apps team has built a feature to address this! It should be coming out in the June release next week. Thanks mate Oliver ---
**Author:** ![om7](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/om7/32/36428_2.png) [@om7](https://devforum.zoom.us/u/om7)\ **Post date:** [June 15, 2022, 7:58pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796/4 "2022-06-15T19:58:27Z")
Update: this feature has been built and has been released in the June 12 release (v5.11.0) ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [June 21, 2022, 10:34pm UTC](https://devforum.zoom.us/t/guest-mode-beta-not-working-for-logged-in-users/67796/5 "2022-06-21T22:34:41Z")
Thanks for sharing the update, @om7! Be sure to subscribe to our [blog](https://blog.zoom.us/), [change log](https://marketplace.zoom.us/docs/changelog) , and [developer guides topics](https://devforum.zoom.us/tag/guide) for the latest news, updates, and fixes.