# Guests don't hear each other

**URL:** <https://devforum.zoom.us/t/guests-dont-hear-each-other/40967>\
**Category:** Web\
**Created:** [January 19, 2021, 12:44pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967 "2021-01-19T12:44:15Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![marqiz87](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/marqiz87/32/21703_2.png) [@marqiz87](https://devforum.zoom.us/u/marqiz87)\
**Post date:** [January 19, 2021, 12:44pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/1 "2021-01-19T12:44:15Z")

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Hi,  
I have strange problem.  
I use Client We SDK and users are joining meeting in “guest” role:

- guest can see and hear host
- host can see and hear guests
- guest can see host and other guests  
BUT
- guests CANNOT hear each other

Is it something wrong in meeting settings or what?

And when user join meeting from desktop app (in guest role) everything is ok.

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**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\
**Post date:** [January 20, 2021, 3:20pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/2 "2021-01-20T15:20:54Z")

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Hey @marqiz87,

Could you confirm the version of the SDK that you are using please? Are you using different versions of the SDK for different role types?

Thanks,  
Alex

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**Author:** ![kurt2](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kurt2](https://devforum.zoom.us/u/kurt2)\
**Post date:** [January 20, 2021, 8:23pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/3 "2021-01-20T20:23:00Z")

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Hello!

I am having similar issue.

Everyone can hear host.  
No one can hear guests.

“@zoomus/websdk”: “^1.8.3”

We tried this with multiple browsers including chrome 87.0.4280.88.

The mic icon in footer menu indicates that guest is talking but neither host nor other guests can hear.

I am not sure if this is related but “fps error” logs in console every 3 seconds. I think this is new since i do not remember seeing it before.

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<div class="post-metadata">

**Author:** ![marqiz87](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/marqiz87/32/21703_2.png) [@marqiz87](https://devforum.zoom.us/u/marqiz87)\
**Post date:** [January 20, 2021, 9:47pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/4 "2021-01-20T21:47:50Z")

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I updated version to 1.8.5 and it works now.

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<div class="post-metadata">

**Author:** ![marqiz87](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/marqiz87/32/21703_2.png) [@marqiz87](https://devforum.zoom.us/u/marqiz87)\
**Post date:** [January 20, 2021, 9:49pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/5 "2021-01-20T21:49:56Z")

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Host is using desktop application because in SDK it is impossible to get sound from powerpoint presentation.

I used 1.8.1, now I changed to 1.8.5 and it works…

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<div class="post-metadata">

**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\
**Post date:** [January 21, 2021, 8:17am UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/6 "2021-01-21T08:17:44Z")

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> [@kurt2](#):
>
> “@zoomus/websdk”: “^1.8.3”

1.8.3 no longer supports audio.

As mentioned above, you need to use at least 1.8.5 going forward.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [January 21, 2021, 8:03pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/7 "2021-01-21T20:03:19Z")

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Hey @marqiz87,

Thank you for reaching out to the Zoom Developer Forum. I can confirm the information provided by @alexmayo is correct. Version 1.8.5 brought with it a required update in order to continue to use audio. We have more information on that [here](https://devforum.zoom.us/t/action-required-web-sdk-update-version-1-8-5/39004).

Let me know if you have any questions.

Thanks,  
Max

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**Author:** ![kurt2](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kurt2](https://devforum.zoom.us/u/kurt2)\
**Post date:** [January 21, 2021, 10:05pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/8 "2021-01-21T22:05:31Z")

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1.8.5 works for me as well. Thanks everyone!

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [January 21, 2021, 10:59pm UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/9 "2021-01-21T22:59:50Z")

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Hey @kurt2,

I’m glad to hear that resolved your issues! If you encounter any further issues or questions, please don’t hesitate to reach out.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 21, 2021, 9:00am UTC](https://devforum.zoom.us/t/guests-dont-hear-each-other/40967/10 "2021-02-21T09:00:05Z")

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Closed on February 21, 2021, 9:00am UTC

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