# HD support is currently limited error

**URL:** <https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464>\
**Category:** Web\
**Created:** [March 25, 2025, 7:57am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464 "2025-03-25T07:57:20Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Vinay1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vinay1/32/55061_2.png) [@Vinay1](https://devforum.zoom.us/u/Vinay1)\
**Post date:** [March 25, 2025, 7:57am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/1 "2025-03-25T07:57:20Z")

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Hi @vic.yang  
Getting this error in my console when ever I turn on my device camera.  
I tried setting quality low to 180,360 etc, but still getting the same warning in console.  
I am sharing the reference sessionId: OygoL1n6Tuu/53/N1ncUNw==

Thank you

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [March 25, 2025, 8:21am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/2 "2025-03-25T08:21:33Z")

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Hey @Vinay1

Thanks for your feedback.

> _HD support is currently limited and comes with several restrictions and limitations_

It is just a notification indicating that HD or Full HD video may not be effective on certain platforms or devices. We will gradually support more platforms. This notification does not affect functionality.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![Vinay1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vinay1/32/55061_2.png) [@Vinay1](https://devforum.zoom.us/u/Vinay1)\
**Post date:** [March 25, 2025, 9:06am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/3 "2025-03-25T09:06:47Z")

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The problem is, my video feed is not coming.  
I tried multiple fixes, but not going anywhere.  
I didn’t find any other warnings or errors in console, so not sure how to debug this.

Thank you @vic.yang

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [March 25, 2025, 9:33am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/4 "2025-03-25T09:33:32Z")

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Hi @Vinay1

Thanks for sharing the context with us.

Could you share some code snippets related to the video start process with us?

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![Vinay1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vinay1/32/55061_2.png) [@Vinay1](https://devforum.zoom.us/u/Vinay1)\
**Post date:** [March 25, 2025, 9:44am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/5 "2025-03-25T09:44:00Z")

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Sure.  
This is a snippet from video-footer.tsx

```auto
  const onCameraClick = useCallback(async () => {
    if (isStartedVideo) {
      await mediaStream?.stopVideo();
      setIsStartedVideo(false);
    } else {
      if (mediaStream?.isRenderSelfViewWithVideoElement()) {
        const videoElement = document.querySelector(`#${SELF_VIDEO_ID}`) as HTMLVideoElement;
        if (videoElement) {
          await mediaStream?.startVideo({ videoElement });
        }
      } else {
        const startVideoOptions = { hd: true, ptz: mediaStream?.isBrowserSupportPTZ() };
        if (mediaStream?.isSupportVirtualBackground() && isBlur) {
          Object.assign(startVideoOptions, { virtualBackground: { imageUrl: 'blur' } });
        }
        await mediaStream?.startVideo(startVideoOptions);
        if (!mediaStream?.isSupportMultipleVideos()) {
          const canvasElement = document.querySelector(`#${SELF_VIDEO_ID}`) as HTMLCanvasElement;
          mediaStream?.renderVideo(
            canvasElement,
            zmClient.getSessionInfo().userId,
            canvasElement.width,
            canvasElement.height,
            0,
            0,
            3
          );
        }
      }

      setIsStartedVideo(true);
    }
  }, [mediaStream, isStartedVideo, zmClient, isBlur]);

```

If it helps, I have also the copied the entire file from latest video sdk repo, but still getting the same issue.

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [March 26, 2025, 6:32am UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/6 "2025-03-26T06:32:26Z")

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Hey @Vinay1

Thanks for sharing the code snippets with us.

Can I confirm if you have set the `enforceMultipleVideos` or `enforceVirtualBackground` options in the `client.init` method?

If so, you need to manually call the `mediaStream.renderVideo` or `mediaStream.attachVideo` method. Please refer to [videosdk-web-sample/src/feature/video/video.tsx at master · zoom/videosdk-web-sample · GitHub](https://github.com/zoom/videosdk-web-sample/blob/master/src/feature/video/video.tsx) or [videosdk-web-sample/src/feature/video/video-attach.tsx at master · zoom/videosdk-web-sample · GitHub](https://github.com/zoom/videosdk-web-sample/blob/master/src/feature/video/video-attach.tsx).

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 25, 2025, 4:32pm UTC](https://devforum.zoom.us/t/hd-support-is-currently-limited-error/130464/7 "2025-04-25T16:32:38Z")

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Closed on April 25, 2025, 4:32pm UTC

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