# Help resolve my issue **URL:** \ **Category:** API and Webhooks\ **Created:** [August 29, 2020, 1:13pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536 "2020-08-29T13:13:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![egeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/egeorge/32/14330_2.png) [@egeorge](https://devforum.zoom.us/u/egeorge)\ **Post date:** [August 29, 2020, 1:13pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/1 "2020-08-29T13:13:04Z")
Good morning, I teach kindergarten and parents /students are having a tough time with unmuting themselves. I just saw that I can enable ask consent to unmute from parents. I have set up my recurring meetings with the allow me permission to unmute. However, I played with the setting to see if it works and only worked ask some the permission and the other oneโ€™s I still have to ask them to unmute. This is super frustrating for the younger students. I could use some help in resolving this problem. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 31, 2020, 9:50pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/2 "2020-08-31T21:50:03Z")
Hey @egeorge, Have you reached out to [support.zoom.us](http://support.zoom.us)? This forum is for [Zoom API](https://marketplace.zoom.us/docs/guides) related issues. ๐Ÿ™‚ Thanks, Tommy ---
**Author:** ![egeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/egeorge/32/14330_2.png) [@egeorge](https://devforum.zoom.us/u/egeorge)\ **Post date:** [August 31, 2020, 10:02pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/3 "2020-08-31T22:02:48Z")
Thank you, I email them, but havenโ€™t gotten a response. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 2, 2020, 9:45pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/4 "2020-09-02T21:45:26Z")
Hey @egeorge, Here is the guide to the consent to unmute feature: > **[Muting and unmuting participants in a meeting](https://support.zoom.us/hc/en-us/articles/203435537-Muting-and-unmuting-participants-in-a-meeting)** > > Overview > As the host or co-host in a meeting, you can manage your participants, including muting and unmuting participants to manage background noise and distractions. All participants can also mut... Check it out and see if that answers your questions. If not, our support team will get back to you as soon as they can. ๐Ÿ™‚ Thanks, Tommy ---
**Author:** ![egeorge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/egeorge/32/14330_2.png) [@egeorge](https://devforum.zoom.us/u/egeorge)\ **Post date:** [September 2, 2020, 11:25pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/5 "2020-09-02T23:25:54Z")
Thank you. I followed the steps, but he still only ask some parents the permission option and everybody else I still have to ask students to unmute once they have been muted ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 4, 2020, 9:30pm UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/6 "2020-09-04T21:30:02Z")
Hey @egeorge, Make sure everyone is using the latest version of the Zoom App and has consented! ๐Ÿ™‚ Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 5, 2020, 7:30am UTC](https://devforum.zoom.us/t/help-resolve-my-issue/28536/7 "2020-10-05T07:30:07Z")
Closed on October 5, 2020, 7:30am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.