# HID Answer/Disconnect events

**URL:** <https://devforum.zoom.us/t/hid-answer-disconnect-events/14812>\
**Category:** Windows\
**Created:** [April 24, 2020, 6:51pm UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812 "2020-04-24T18:51:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![shabi.levi](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@shabi.levi](https://devforum.zoom.us/u/shabi.levi)\
**Post date:** [April 24, 2020, 6:51pm UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812/1 "2020-04-24T18:51:54Z")

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**Description**  
We develop a device that support HID, but we see that with zoom only the Mute/Volume events are sent by the zoom but answer/disconnect are not sent.  
Do you have a standard doc that explain the correct way to define the device descriptors so zoom will support these HID events  
thanks  
Erez

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**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [April 25, 2020, 12:09am UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812/2 "2020-04-25T00:09:29Z")

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Hi Erez,

Thanks for using Zoom SDK. Are you referring to the HID here:[https://docs.microsoft.com/en-us/windows-hardware/drivers/hid/](https://docs.microsoft.com/en-us/windows-hardware/drivers/hid/)? What is the SDK version are you having issues with? Could you provide more info on this so that we could further investigate?

Thanks!

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<div class="post-metadata">

**Author:** ![shabi.levi](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@shabi.levi](https://devforum.zoom.us/u/shabi.levi)\
**Post date:** [April 27, 2020, 5:57am UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812/3 "2020-04-27T05:57:34Z")

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Hi,  
On the following page: [https://support.zoom.us/hc/en-us/articles/360026690212-USB-HID-Supported-Audio-Devices-for-the-Zoom-Desktop-Client#h\_d5c0ddc7-5417-4c27-b5ae-6327d93b4a24](https://support.zoom.us/hc/en-us/articles/360026690212-USB-HID-Supported-Audio-Devices-for-the-Zoom-Desktop-Client#h_d5c0ddc7-5417-4c27-b5ae-6327d93b4a24)  
I see this note: “'Zoom Phone does not support answer/disconnect buttons on supported headsets. Only mute and volume buttons are supported.”  
So I think that zoom detects my device as a phone - can you tell me how the zoom application detect via HID if its a phone or normal audio device.  
Thanks  
Erez

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<div class="post-metadata">

**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [April 29, 2020, 7:45am UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812/4 "2020-04-29T07:45:51Z")

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Hi Erez,

Thanks for the reply. It seems like your question is related to Zoom client and Zoom Phone, I would like to help but I do not have visibilities for the questions related to these 2 products. Please contact our support at [https://support.zoom.us/hc/en-us/articles/201362003](https://support.zoom.us/hc/en-us/articles/201362003) and one of the Zoom experts would be happy to help you.

Thanks!

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:58pm UTC](https://devforum.zoom.us/t/hid-answer-disconnect-events/14812/5 "2020-08-21T20:58:11Z")

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Closed on August 21, 2020, 8:58pm UTC