# High API Failure Rate Alert

**URL:** <https://devforum.zoom.us/t/high-api-failure-rate-alert/138085>\
**Category:** API and Webhooks\
**Created:** [October 16, 2025, 4:37am UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085 "2025-10-16T04:37:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![efortenberry](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/efortenberry/32/44737_2.png) [@efortenberry](https://devforum.zoom.us/u/efortenberry)\
**Post date:** [October 16, 2025, 4:37am UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085/1 "2025-10-16T04:37:23Z")

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### Multiple times per day I get the following email alert:

### **API failure rate has exceeded 2%**

The API failure rate on your Zoom account has reached 2% over the last 24 hours. The issue is potentially affecting your application’s performance and user experience.

See failure details:

- **Total API Failures:** 8,754

- **Failure Rate:** 7%

- **Time Period:** last 7 days

- **APIs Experiencing Failures:** /v2/phone/voice\_mails/{voicemailId}\_GET, /v2/phone/users/{userId}/call\_commands\_POST, /v2/webinars/{webinarId}\_GET, and 23 others.

To resolve the issue, please investigate the root cause of the increased failures and take appropriate actions. You can monitor the API activity on the Marketplace.

**[View API Dashboard](https://marketplace.zoom.us/user/admin-dashboard/apis)**

When I view the API dashboard it looks like this is happening with the “Zoom for Salesforce Lightning – ZP/ZM/ZW.” The logs show the error as **Error code: 401 and Error code: 404.**

I reached out to support and they said they can’t provide help but from what I can tell it looks like this is related to the Zoom for Salesforce Lightning app.

Does anyone else have any ideas how i can track this down?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 17, 2025, 6:54pm UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085/2 "2025-10-17T18:54:52Z")

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Hi @efortenberry  
Thanks a lot for reaching out to us and welcome to the Zoom Developer Forum!  
Let me escalate this internally and I will get back to you with an update soon.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 20, 2025, 2:44pm UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085/3 "2025-10-20T14:44:45Z")

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Hi @efortenberry  
Sorry for the late reply here! Can you please share with me the support tickete number you had so we can re open it for you

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**Author:** ![efortenberry](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/efortenberry/32/44737_2.png) [@efortenberry](https://devforum.zoom.us/u/efortenberry)\
**Post date:** [November 10, 2025, 4:30am UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085/4 "2025-11-10T04:30:36Z")

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I still have not been able to get any help on this issue. Every single day I get an email about the failures.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 10, 2025, 1:44pm UTC](https://devforum.zoom.us/t/high-api-failure-rate-alert/138085/5 "2025-11-10T13:44:48Z")

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Hi @efortenberry  
I was waiting for the support ticket number to re open or re escalate this.  
Let me send you a DM so I can look further into your account