# \[https://api.zoom.us:443\](https://api.zoom.us/): Connection reset

**URL:** <https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352>\
**Category:** API and Webhooks\
**Created:** [August 5, 2019, 9:23am UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352 "2019-08-05T09:23:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ganesh.bachhav](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@ganesh.bachhav](https://devforum.zoom.us/u/ganesh.bachhav)\
**Post date:** [August 5, 2019, 9:23am UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/1 "2019-08-05T09:23:56Z")

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I/O exception (java.net.SocketException) caught when processing request to {s}-\>[https://api.zoom.us:443](https://api.zoom.us/): Connection reset

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [August 5, 2019, 4:27pm UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/2 "2019-08-05T16:27:24Z")

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Hi @ganesh.bachhav,

Can you elaborate on your issue?

Thanks

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**Author:** ![jjumper](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jjumper](https://devforum.zoom.us/u/jjumper)\
**Post date:** [August 5, 2019, 5:39pm UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/3 "2019-08-05T17:39:31Z")

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We are having this same issue, as well. Any request that we send is causing this exception to occur. Connections were working fine by close of business on Friday.

We are using a JWT app.

Example request:  
[https://api.zoom.us/v2/users/{userId}](https://api.zoom.us/v2/users/%7BuserId%7D)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 5, 2019, 10:34pm UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/5 "2019-08-05T22:34:28Z")

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@ganesh.bachhav, @jjumper

You need to [upgrade to TSLv1.2](https://www.google.com/search?q=tls+1.2&oq=tls+1.2&aqs=chrome..69i57j0l5.2743j0j7&sourceid=chrome&ie=UTF-8) and then it will work. Apologies for not making an announcement about this. We will add documentation shortly.

> [@Add webinar registrant api](https://devforum.zoom.us/t/add-webinar-registrant-api/5348/4):
>
> We were experiencing a similar issue after the updates this past weekend. The client we were using was based on an older version of Java 1.7 that did not have TSLv1.2 support. Upgrading and using TSLv1.2 appears to have corrected our issue

Thanks,  
Tommy

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**Author:** ![ganesh.bachhav](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@ganesh.bachhav](https://devforum.zoom.us/u/ganesh.bachhav)\
**Post date:** [August 6, 2019, 5:37am UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/6 "2019-08-06T05:37:09Z")

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> [@tommy](#):
>
> announcement

Please share documentation.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 6, 2019, 3:51pm UTC](https://devforum.zoom.us/t/https-api-zoom-us-443-https-api-zoom-us-connection-reset/5352/7 "2019-08-06T15:51:54Z")

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Hey @ganesh.bachhav, @jjumper

This was actually a bug from one of our dependencies. It is fixed now.

Thanks,  
Tommy