# I am facing issue while getting user info from from get userinfo api

**URL:** <https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820>\
**Category:** API and Webhooks\
**Created:** [June 21, 2021, 1:13pm UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820 "2021-06-21T13:13:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![schoolknot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/schoolknot/32/28454_2.png) [@schoolknot](https://devforum.zoom.us/u/schoolknot)\
**Post date:** [June 21, 2021, 1:13pm UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820/1 "2021-06-21T13:13:05Z")

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hi  
i am facing issue when ever am using get user service

[https://api.zoom.us/v2/users/{emailid}](https://api.zoom.us/v2/users/%7Bemailid%7D)

**my app user-managed app** i got this error  
{  
“code”: 4700,  
“message”: “Invalid access token, does not contain scopes: [user:write:admin, user:read:admin, user:read, user:write].”  
}  
where can i pass scopes please give me solution

Thanks

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [June 22, 2021, 7:04pm UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820/2 "2021-06-22T19:04:38Z")

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Hi @schoolknot,

Thanks for reaching out about this. Based on the error message, it looks like the app that you’re using to authenticate your requests is missing the necessary scope. Can I kindly ask that you navigate to the **Scopes** section of your OAuth app and confirm that you have selected the following scope:  
user:read

Once you add this, make sure to regenerate your install URL and then retry your request.

Let me know if this helps!  
Will

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**Author:** ![schoolknot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/schoolknot/32/28454_2.png) [@schoolknot](https://devforum.zoom.us/u/schoolknot)\
**Post date:** [June 23, 2021, 6:11am UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820/3 "2021-06-23T06:11:34Z")

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![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/c/8c36943fd72c9c5209c69c36e00fc0df2fdb1466.png)  
after adding scope and reinstall the app then i checked i got same error  
Please check above screen shot please let me know if i missed anything

Thanks  
G.Ajay kumar

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [June 24, 2021, 3:21pm UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820/4 "2021-06-24T15:21:22Z")

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Hey @schoolknot,

I just DM’d you for some more account details so that I can take a closer look.

Thanks,  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 25, 2021, 1:21am UTC](https://devforum.zoom.us/t/i-am-facing-issue-while-getting-user-info-from-from-get-userinfo-api/52820/5 "2021-07-25T01:21:54Z")

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