# I need some help

**URL:** <https://devforum.zoom.us/t/i-need-some-help/66491>\
**Category:** Meetings\
**Created:** [March 26, 2022, 3:09pm UTC](https://devforum.zoom.us/t/i-need-some-help/66491 "2022-03-26T15:09:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![laelnz2020](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@laelnz2020](https://devforum.zoom.us/u/laelnz2020)\
**Post date:** [March 26, 2022, 3:09pm UTC](https://devforum.zoom.us/t/i-need-some-help/66491/1 "2022-03-26T15:09:50Z")

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Hi there,  
I’m a Mandrin teacher and my students are all over the world. I really enjoy using ZOOM, but recently my ZOOM PRO has had very unstable. Now, I live in Beijing of China, whether my students are in mainland china or other countries, there will be inaudibility and video freezes,which prevents me from teaching. I hope to get your help. Thank you very much!

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 29, 2022, 9:56pm UTC](https://devforum.zoom.us/t/i-need-some-help/66491/2 "2022-03-29T21:56:18Z")

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Hi @laelnz2020

Thanks for reaching out to Zoom Developer Forum, I am happy to help here!  
Could you please confirm if you are using the latest client version of the app?  
How are you and your students joining the meetings??

Cheers,  
Elisa

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**Author:** ![laelnz2020](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@laelnz2020](https://devforum.zoom.us/u/laelnz2020)\
**Post date:** [March 29, 2022, 11:27pm UTC](https://devforum.zoom.us/t/i-need-some-help/66491/3 "2022-03-29T23:27:20Z")

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Hi Elisa,  
Thank you for your e-mail. I can be sure I am using the latest version, I am in Beijing, China and my students are in Auckland, New Zealand. We all use WIFI at home. Especially when there are more than two students, it is completely unusable.

Elisa Levet via Zoom Developer Forum \<[notifications@zoomdeveloper.discoursemail.com](mailto:notifications@zoomdeveloper.discoursemail.com)\>於 2022年3月30日 週三，06:06寫道：