# Identify user from deauth event data

**URL:** <https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815>\
**Category:** API and Webhooks\
**Created:** [July 8, 2021, 8:25am UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815 "2021-07-08T08:25:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mianhaseeb41\_develop](https://avatars.discourse-cdn.com/v4/letter/m/8baadc/32.png) [@mianhaseeb41\_develop](https://devforum.zoom.us/u/mianhaseeb41_develop)\
**Post date:** [July 8, 2021, 8:25am UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815/1 "2021-07-08T08:25:49Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
When a user gets authorized with Oauth app, we store his code, access token and refresh token for later use to create and manage his meetings. We also receive webhook events to manage attendance.  
We are facing a problem receiving " app\_deauthorized " event on our events endpoint. There is no event being received when a user uninstalls the app from his zoom account.  
Another problem is, the data in app\_deauthorized event have user\_id and account\_id, how can we identify that which user was it who unintalled the app as we only have his code (received on oauth).

**Error**

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Which Endpoint/s?**  
app\_deauthorized

**How To Reproduce (If applicable)**

**Screenshots (If applicable)**

**Additional context**

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [July 9, 2021, 4:36pm UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815/2 "2021-07-09T16:36:43Z")

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Hi @mianhaseeb41_develop,

Thanks for reaching out about this—if you’re not receiving the webhook event at all, a few things to double check:

- Ensure your endpoint returns a 200OK response upon receipt of Zoom payloads
- Make sure your endpoint is HTTPS and publicly available
- Ensure the user has successfully installed and uninstalled your app

In regards to making a connection between an access token and the deauth event, please see my post here and let me know if this helps:

> [@Deauthorization endpoint user identification](https://devforum.zoom.us/t/deauthorization-endpoint-user-identification/33047/6):
>
> Hey @dave2 , Thank you for clarifying, and my sincere apologies for not catching your concern from the onset. I understand now that you’re essentially looking to make this connection with a customer’s Account ID as soon as they authorize/install the app, so that you can then have this record on your end when they uninstall (but please correct me if I’m misunderstanding). While there’s not a completely straight forward way to track this, there is a suggestion I can make: When an account author…

Thanks!  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 9, 2021, 2:37am UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815/3 "2021-08-09T02:37:01Z")

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