# Identify user from deauth event data

**URL:** <https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815>\
**Category:** API and Webhooks\
**Created:** [July 8, 2021, 8:25am UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815 "2021-07-08T08:25:49Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [July 9, 2021, 4:36pm UTC](https://devforum.zoom.us/t/identify-user-from-deauth-event-data/53815/2 "2021-07-09T16:36:43Z")

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Hi @mianhaseeb41_develop,

Thanks for reaching out about this—if you’re not receiving the webhook event at all, a few things to double check:

- Ensure your endpoint returns a 200OK response upon receipt of Zoom payloads
- Make sure your endpoint is HTTPS and publicly available
- Ensure the user has successfully installed and uninstalled your app

In regards to making a connection between an access token and the deauth event, please see my post here and let me know if this helps:

> [@Deauthorization endpoint user identification](https://devforum.zoom.us/t/deauthorization-endpoint-user-identification/33047/6):
>
> Hey @dave2 , Thank you for clarifying, and my sincere apologies for not catching your concern from the onset. I understand now that you’re essentially looking to make this connection with a customer’s Account ID as soon as they authorize/install the app, so that you can then have this record on your end when they uninstall (but please correct me if I’m misunderstanding). While there’s not a completely straight forward way to track this, there is a suggestion I can make: When an account author…

Thanks!  
Will

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