# In web SDK unable to get record feature

**URL:** <https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720>\
**Category:** Web\
**Created:** [May 1, 2020, 1:13pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720 "2020-05-01T13:13:14Z")\
**Posts on this page:** 14\
**Page:** 1

<div class="post-metadata">

**Author:** ![myclassboard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/myclassboard/32/7439_2.png) [@myclassboard](https://devforum.zoom.us/u/myclassboard)\
**Post date:** [May 1, 2020, 1:13pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/1 "2020-05-01T13:13:14Z")

</div>

in web SDK unable to get record feature

below code is not working

ZoomMtg.record( {  
record: true  
} );

```
                            // meeting set to show record button
                            ZoomMtg.showRecordFunction( {
                                show: true
                            } );
```

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 6, 2020, 5:19pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/2 "2020-05-06T17:19:53Z")

</div>

Hey @myclassboard,

Please fill out the post template so we can better assist:

* * *

**Description**  
A clear and concise description of what the question is.

**Error**  
The full error message or issue you are running into.

**Which version?**  
Knowing the version can help us to identify your issue faster.

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

**Screenshots**  
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**Smartphone (please complete the following information):**

- Device: [e.g. iPhone6]
- OS: [e.g. iOS8.1]
- Version: [e.g. 22]
- Browser:[e.g. Chrome]

**Additional context**  
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* * *

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![myclassboard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/myclassboard/32/7439_2.png) [@myclassboard](https://devforum.zoom.us/u/myclassboard)\
**Post date:** [May 7, 2020, 6:37am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/4 "2020-05-07T06:37:59Z")

</div>

**Description**  
We have integrated Web SDK in our application when are unable get the Record button for the host.we are using below code

**Error**  
Record Button not coming

**Which version?**  
1.7.7

**Screenshots**

![zoom](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9903bc9df331a046d8b65f1d35c7be56258c781a.jpeg)

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 12, 2020, 8:12pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/5 "2020-05-12T20:12:22Z")

</div>

Hey @myclassboard,

Make sure you meet the prerequisites for the recording button and that you have enabled it:

> **[Cloud recording](https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording)**
>
> Overview
> Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud....

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![myclassboard](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/myclassboard/32/7439_2.png) [@myclassboard](https://devforum.zoom.us/u/myclassboard)\
**Post date:** [May 13, 2020, 12:19am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/6 "2020-05-13T00:19:12Z")

</div>

Dear Tommy,

We are looking at option of local recording by the user.  
The same feature is coming if the user is using direct zoom, the same is not available in the SDK integration.  
Please help in, how to enable local recording feature through SDK, we activated the same in our account management and in recording option.

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<div class="post-metadata">

**Author:** ![akshayjadhav19710](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/akshayjadhav19710/32/7279_2.png) [@akshayjadhav19710](https://devforum.zoom.us/u/akshayjadhav19710)\
**Post date:** [May 14, 2020, 6:12am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/7 "2020-05-14T06:12:57Z")

</div>

same thing happens to me If I start a meeting from mobile sdk and used same meeting id in web sdk it works, but but when I start a meeting from web sdk then record button is not available.

I already have set a auto recording on for cloud

```
ZoomMtg.init({
  leaveUrl: meetConfig.leaveUrl,
  isSupportAV: true,
  disableCallOut: true,
  disableInvite: true,
  screenShare: false,
  showMeetingHeader: false,
  isSupportChat: false,

  success: (success) => {
    console.log(success);

    ZoomMtg.join({
      signature: signature,
      meetingNumber: meetConfig.meetingNumber,
      userName: meetConfig.userName,
      apiKey: meetConfig.apiKey,
      userEmail: meetConfig.email,
      success: (successResult) => {
        console.log(successResult);
        if (meetConfig.role === 1) {
          ZoomMtg.record({
            record: false
          });

          ZoomMtg.showRecordFunction({
            show: true
          });
        }
      },
      error: (error) => {
        console.log(error);
      }
    });

  },
  error: (error) => {
    console.log(error);
  }
});
```

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<div class="post-metadata">

**Author:** ![akshayjadhav19710](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/akshayjadhav19710/32/7279_2.png) [@akshayjadhav19710](https://devforum.zoom.us/u/akshayjadhav19710)\
**Post date:** [May 18, 2020, 12:04pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/8 "2020-05-18T12:04:37Z")

</div>

Hi, If you have not a licenced user while creating a appointment then record is not working.

Go to yours user section made all uses as a licenced and check, it worked for me.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 22, 2020, 7:54pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/9 "2020-05-22T19:54:37Z")

</div>

Hey @myclassboard,

The Web SDK only supports [cloud recording](https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording).

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 22, 2020, 7:55pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/10 "2020-05-22T19:55:17Z")

</div>

Hey @akshayjadhav19710,

Did you get it working?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![akshayjadhav19710](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/akshayjadhav19710/32/7279_2.png) [@akshayjadhav19710](https://devforum.zoom.us/u/akshayjadhav19710)\
**Post date:** [May 23, 2020, 12:34am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/11 "2020-05-23T00:34:12Z")

</div>

Yes I have different users with role ‘basic’ now I have updated to ‘Licensed’ and it’s working.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 29, 2020, 4:41pm UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/12 "2020-05-29T16:41:22Z")

</div>

Happy to hear you got it working! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![baniya.baniya.ab](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/baniya.baniya.ab/32/20512_2.png) [@baniya.baniya.ab](https://devforum.zoom.us/u/baniya.baniya.ab)\
**Post date:** [October 20, 2021, 10:27am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/13 "2021-10-20T10:27:33Z")

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Hey @tommy why local recording is not available? I can’t customize for the local recording 🙂

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 26, 2021, 12:18am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/14 "2021-10-26T00:18:31Z")

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Hey @baniya.baniya.ab,

Thank you for reaching out to the Zoom Developer Forum. Currently, the Web SDK does not support Local Recording. However, you can use cloud recording.

If you have any further questions please submit a new topic.

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 26, 2021, 12:18am UTC](https://devforum.zoom.us/t/in-web-sdk-unable-to-get-record-feature/15720/15 "2021-10-26T00:18:33Z")

</div>

Closed on October 26, 2021, 12:18am UTC