# Inactive Users Not Returned by API

**URL:** <https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564>\
**Category:** API and Webhooks\
**Created:** [August 19, 2020, 6:14am UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564 "2020-08-19T06:14:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mok](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mok/32/13747_2.png) [@Mok](https://devforum.zoom.us/u/Mok)\
**Post date:** [August 19, 2020, 6:14am UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564/1 "2020-08-19T06:14:47Z")

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Hello,

Could somebody explain to me why I receive 0 records when looking at the status=inactive users in:

[https://api.zoom.us/v2/users](https://api.zoom.us/v2/users)

Looking at active users, I have over 50,000 users and pending has 1 user.

What happens when a user becomes inactive? Do they just disappear? Also whilst I am here, can someone please explain to me what it means for a user to be pending?

Thanks!

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 21, 2020, 8:26pm UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564/2 "2020-08-21T20:26:23Z")

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Hey @Mok,

Inactive users are [deactivated users](https://support.zoom.us/hc/en-us/articles/115005269946-Remove-User-from-your-Account).

Pending users are users who have not yet accepted their email invite to join the Zoom account.

Thanks,  
Tommy

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**Author:** ![Mok](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mok/32/13747_2.png) [@Mok](https://devforum.zoom.us/u/Mok)\
**Post date:** [August 25, 2020, 12:19am UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564/3 "2020-08-25T00:19:24Z")

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Hi Tommy,

Why does the API not return any records for inactive users? That’s my issue.

I definitely have deactivated users, but they do not come through the API.

Thanks,

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 26, 2020, 10:35pm UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564/4 "2020-08-26T22:35:44Z")

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Hey @Mok,

Happy to look into this further for you. Can you email the details about this issue and your account # to [developersupport@zoom.us](mailto:developersupport@zoom.us)?

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 26, 2020, 8:35am UTC](https://devforum.zoom.us/t/inactive-users-not-returned-by-api/27564/5 "2020-09-26T08:35:46Z")

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