# Include 'offline' event in user.presence\_status\_updated webhook

**URL:** <https://devforum.zoom.us/t/include-offline-event-in-user-presence-status-updated-webhook/39870>\
**Category:** Feature Requests\
**Created:** [January 6, 2021, 7:53pm UTC](https://devforum.zoom.us/t/include-offline-event-in-user-presence-status-updated-webhook/39870 "2021-01-06T19:53:47Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![acb](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@acb](https://devforum.zoom.us/u/acb)\
**Post date:** [January 6, 2021, 7:53pm UTC](https://devforum.zoom.us/t/include-offline-event-in-user-presence-status-updated-webhook/39870/1 "2021-01-06T19:53:47Z")

</div>

The `user.presence_status_updated` webhook triggers for all presence status updates except for a change to ‘offline’ status.

**Is your feature request related to a problem? Please describe.**  
Presence integrations in third-party and custom apps are out of sync. Offline users display as available.

**Describe the solution you’d like**  
Please consider adding a presence status change to ‘offline’ to the `user.presence_status_updated` webhook.

**Describe alternatives you’ve considered**

1. One workaround is to subscribe to the user.signed\_out webhook but this only triggers if the user explicitly signs out through the client app. If users exit the client app or shut down their computer then they are both offline and signed out but neither webhook triggers.
2. Instead of using a webhook, the API endpoint `/chat/users/me/contacts` can be polled for offline users. This is not ideal due to excessive polling and loss of near real-time updates.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [January 7, 2021, 9:15pm UTC](https://devforum.zoom.us/t/include-offline-event-in-user-presence-status-updated-webhook/39870/2 "2021-01-07T21:15:23Z")

</div>

Hey @acb,

I’ve submitted this feature request to our engineering team and will update you when I hear more information from them in regard to if this will be implemented. (ZOOM-233515)

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![zoomkktest](https://avatars.discourse-cdn.com/v4/letter/z/c68b51/32.png) [@zoomkktest](https://devforum.zoom.us/u/zoomkktest)\
**Post date:** [January 11, 2021, 1:04pm UTC](https://devforum.zoom.us/t/include-offline-event-in-user-presence-status-updated-webhook/39870/3 "2021-01-11T13:04:57Z")

</div>

Hello,

I would like to know if “offline” status webhook trigger will be implemented in a short time or not. Could you update us about the last status please?

Thanks so much.  
Best regards.