# Incoming Webhook Chat Buttons

**URL:** <https://devforum.zoom.us/t/incoming-webhook-chat-buttons/60216>\
**Category:** API and Webhooks\
**Created:** [November 13, 2021, 4:39pm UTC](https://devforum.zoom.us/t/incoming-webhook-chat-buttons/60216 "2021-11-13T16:39:51Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![bradcranston](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@bradcranston](https://devforum.zoom.us/u/bradcranston)\
**Post date:** [November 13, 2021, 4:39pm UTC](https://devforum.zoom.us/t/incoming-webhook-chat-buttons/60216/1 "2021-11-13T16:39:51Z")

</div>

## Using this template helps us debug your issues more effectively 🙂

**Description**  
When I use a JWT App to send a message with a button for the user to click, how can I retrieve that user’s response? I see the 'interactive\_message\_actions’ in the documentation, but that only seems to apply to a chatbot with a Bot Endpoint URL. Can I productively use buttons in JWT generated messages?

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
/incoming/hook/

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL: [https://inbots.zoom.us/incoming/hook/\*\*\*\*\*\*?format=full](https://inbots.zoom.us/incoming/hook/ ******?format=full)
2. Request Body: {“content”:{“body”:[{“text”:“Test button”,“type”:“message”},{“items”:[{“style”:“Default”,“text”:“Update”,“value”:“update”}],“type”:“actions”}],“head”:{“text”:“_The Following button test_”}},“is\_markdown\_support”:“true”}

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [November 15, 2021, 8:47pm UTC](https://devforum.zoom.us/t/incoming-webhook-chat-buttons/60216/2 "2021-11-15T20:47:03Z")

</div>

Hey @bradcranston,

Thank you for reaching out to the Zoom Developer Forum. At this time, we don’t have a method to obtain the user’s response with the API. Instead, as you indicated, you would want to use a Chat Bot.

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 16, 2021, 6:47am UTC](https://devforum.zoom.us/t/incoming-webhook-chat-buttons/60216/3 "2021-12-16T06:47:45Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.