# Incompatibility error after migration to ISV contract

**URL:** <https://devforum.zoom.us/t/incompatibility-error-after-migration-to-isv-contract/89277>\
**Category:** iOS\
**Created:** [May 30, 2023, 11:56am UTC](https://devforum.zoom.us/t/incompatibility-error-after-migration-to-isv-contract/89277 "2023-05-30T11:56:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zoom-owner](https://avatars.discourse-cdn.com/v4/letter/z/c37758/32.png) [@zoom-owner](https://devforum.zoom.us/u/zoom-owner)\
**Post date:** [May 30, 2023, 11:56am UTC](https://devforum.zoom.us/t/incompatibility-error-after-migration-to-isv-contract/89277/1 "2023-05-30T11:56:12Z")

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**Description**  
We’re currently testing our integration with Zoom after having moved from a per-seat to an ISV plan. After creating a new meeting to be hosted by any of our new ISV users, iOS clients cannot join the meeting and they’re receiving the following error: _“Meeting error with status: 10: the mobilertc version is incompatible”_. The exact same SDK used to work just fine before we changed our plan to ISV.

**Which iOS Meeting SDK version?**  
5.11.10.4556

**Smartphone (please complete the following information):**

- Device: iPhone 14
- OS: iOS 16.4.1

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 1, 2023, 4:30am UTC](https://devforum.zoom.us/t/incompatibility-error-after-migration-to-isv-contract/89277/2 "2023-06-01T04:30:13Z")

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can you confirm you are using version 5.11.10.4556?  
There is a possibility that the SDK version used might be hitting the minimum version requirement.

Do share the log if you are able to capture them.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 1, 2023, 2:30pm UTC](https://devforum.zoom.us/t/incompatibility-error-after-migration-to-isv-contract/89277/3 "2023-07-01T14:30:18Z")

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Closed on July 1, 2023, 2:30pm UTC

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