# Inconsistent views - black screen

**URL:** <https://devforum.zoom.us/t/inconsistent-views-black-screen/55013>\
**Category:** Web\
**Created:** [July 30, 2021, 8:37pm UTC](https://devforum.zoom.us/t/inconsistent-views-black-screen/55013 "2021-07-30T20:37:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rkhassen-EEG](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@rkhassen-EEG](https://devforum.zoom.us/u/rkhassen-EEG)\
**Post date:** [July 30, 2021, 8:37pm UTC](https://devforum.zoom.us/t/inconsistent-views-black-screen/55013/1 "2021-07-30T20:37:58Z")

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**Description**  
We are using the Zoom SDK

**Error**  
Black screen for some users instead of zoom meeting

**Which Web Client SDK version?**  
Web Client SDK version 1.9.6

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Join a Zoom Meeting in Browser using the SDK

**Device (please complete the following information):**

- Device: Laptop
- OS: Windows 10
- Browser: Chrome
- Browser Version [92.0.4515.107]

**Additional context**  
We tested with 20 users, all on Windows 10, all on Chrome 92.0.4515.107 and all had different results

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [August 2, 2021, 8:27pm UTC](https://devforum.zoom.us/t/inconsistent-views-black-screen/55013/2 "2021-08-02T20:27:02Z")

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Hi @rkhassen-EEG,

Thanks for reaching out about this.

Are you seeing any browser console errors when you get the black screen? Additionally, are you seeing the black screen after a particular event (e.g., start sharing screen, etc.)?

Thanks,  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 2, 2021, 6:27am UTC](https://devforum.zoom.us/t/inconsistent-views-black-screen/55013/3 "2021-09-02T06:27:16Z")

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