# Invalid access token, does not contain scopes:\[contact\_center:read:dataset\_queue\_performance:admin\]

**URL:** <https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [March 16, 2026, 4:03pm UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465 "2026-03-16T16:03:29Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kirk2](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@Kirk2](https://devforum.zoom.us/u/Kirk2)\
**Post date:** [March 16, 2026, 4:03pm UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465/1 "2026-03-16T16:03:29Z")

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### I have been using the Historical Queue Performance api for the last month and it has been working fine. I started getting an Unauthorized for url error stating the token does not contain the scope for dataset\_queue\_performance. I have verified that the scope is selected for the account I am using. All of the other API’s that I am using are still working fine. I have tried removing the scope and adding it back but that did not work. I have also tried creating a new app but I get the same results.

Starting at 11:25 PM on 3/14/2026 I started getting the following error message on every call.

{

“code”: 124,

“message”: “Invalid access token, does not contain scopes:[contact\_center:read:dataset\_queue\_performance:admin].”

}

How I reproduce:

Using Postman, I get an access token for our account requesting a Bearer Token. Then I use the token to access contact\_center/analytics/dataset/historical/queue\_performance?from=2026-03-02T11:00:00Z&to=2026-03-05T10:59:59Z&page\_size=100

It returns the error:

{  
“code”: 124,  
“message”: “Invalid access token, does not contain scopes:[contact\_center:read:dataset\_queue\_performance:admin].”  
}

---

<div class="post-metadata">

**Author:** ![Steve13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/steve13/32/73986_2.png) [@Steve13](https://devforum.zoom.us/u/Steve13)\
**Post date:** [March 16, 2026, 5:57pm UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465/2 "2026-03-16T17:57:35Z")

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I began experiencing this same problem this weekend as well.

I validated the scope was selected.  
I validated my user permissions have not changed.  
I rotated the keys  
I removed and re-added the app.  
I created a new app with ONLY this scope.  
When you log in, you get a JSON response that includes a list of scopes. Our app now returns all other scopes but dataset\_queue\_performance. The app that only has this permission does not return any scopes.

I have an open ticket with support.

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<div class="post-metadata">

**Author:** ![Steve13](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/steve13/32/73986_2.png) [@Steve13](https://devforum.zoom.us/u/Steve13)\
**Post date:** [March 16, 2026, 11:55pm UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465/3 "2026-03-16T23:55:25Z")

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Have you made any progress? I have yet to find a solution - although support is still actually investigating for me.

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<div class="post-metadata">

**Author:** ![Kirk2](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@Kirk2](https://devforum.zoom.us/u/Kirk2)\
**Post date:** [March 17, 2026, 10:46am UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465/4 "2026-03-17T10:46:04Z")

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No progress as of responding to this email.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 17, 2026, 9:10pm UTC](https://devforum.zoom.us/t/invalid-access-token-does-not-contain-scopes-contact-centerdataset-queue-performance-admin/142465/5 "2026-03-17T21:10:19Z")

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Hi @Kirk2  
Sorry for the late reply here and thanks @Steve13 for sharing your findings too!

I am happy to look further into this  
Could you please get a new access token and then access contact\_center/analytics/dataset/historical/queue\_performance?from=2026-03-02T11:00:00Z&to=2026-03-05T10:59:59Z&page\_size=100

if you get the following error

{  
“code”: 124,  
“message”: “Invalid access token, does not contain scopes:[contact\_center:read:dataset\_queue\_performance:admin].”  
}

Can you please share the tracking ID that you get found in the response headers ( x-zm-trackingid )  
I will also need your account ID please