# Ionic zoom sdk error "MobileRTCAuthError\_Unknown"

**URL:** <https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381>\
**Category:** iOS\
**Created:** [February 25, 2019, 11:37am UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381 "2019-02-25T11:37:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![vijay](https://avatars.discourse-cdn.com/v4/letter/v/4bbf92/32.png) [@vijay](https://devforum.zoom.us/u/vijay)\
**Post date:** [February 25, 2019, 11:37am UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381/1 "2019-02-25T11:37:17Z")

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I have used ionic zoom cordova plugin and called the Auth API with correct key and secret. I get " **MobileRTCAuthError\_Unknown**" error.

My xcode version is 11.  
Cordova version is 8.  
Cordova iOS version is 4.5.5.

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**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [February 25, 2019, 10:46pm UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381/2 "2019-02-25T22:46:42Z")

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Hi Vijay,

Thanks for using Zoom SDK. Can you provide some other info like a system log or console output that helps us to identify your issue? This error indicates that is something wrong but it is not a common error.

Thanks!

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**Author:** ![vijay](https://avatars.discourse-cdn.com/v4/letter/v/4bbf92/32.png) [@vijay](https://devforum.zoom.us/u/vijay)\
**Post date:** [March 8, 2019, 8:06am UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381/3 "2019-03-08T08:06:10Z")

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Hi @carson.zoom

Thanks for your quick update and i have attached the screenshots for reference.

We are using the **Ionic zoom sdk plugin** , while initialise the zoom with \*\* API\_KEY, API\_SECRET\*\* i am getting an error sometimes.

**Using method**

cordova.plugins.Zoom.initialize(‘xxxx’, ‘yyyy’, zoomInit\_Pass(), zoomInit\_Fails());

I don’t know the exact situation of Authentication failure.

Some time work as expected but some times not works and return “Unknown error: Please try again”

 ![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/1X/aaf119d59bc9700baf14192e56c52d4795e3d406.jpeg)

Thanks in advance.

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<div class="post-metadata">

**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [March 11, 2019, 6:34pm UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381/4 "2019-03-11T18:34:21Z")

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Hi vijay,

Thank you very much for your reply and your screenshot(**Please beware that your SDK keys and secrets are shown in the picture, please regenerate your keys&secrets in [marketplace.zoom.us](http://marketplace.zoom.us)**). The method you are referring to and the behavior you are experiencing looks like an asynchronization issue. Do you have ionic-native@5.20+ installed? If so, please try to use Zoom Ionic SDK via ionic-native as the async calls are handled within it. I am guessing the unknown error is caused by the multiple/frequent initialization request to the server.

Please follow the instruction shown in our doc to use Ionic SDK: [https://marketplace.zoom.us/docs/sdk/hybrid-frameworks/ionic](https://marketplace.zoom.us/docs/sdk/hybrid-frameworks/ionic)

Let me know if you have any other findings. Thanks!

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 6:11pm UTC](https://devforum.zoom.us/t/ionic-zoom-sdk-error-mobilertcautherror-unknown/3381/5 "2020-08-21T18:11:52Z")

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Closed on August 21, 2020, 6:11pm UTC