# Issue - One user multiple times

**URL:** <https://devforum.zoom.us/t/issue-one-user-multiple-times/44415>\
**Category:** Web\
**Created:** [February 27, 2021, 1:14pm UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415 "2021-02-27T13:14:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kotharicareeracademy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kotharicareeracademy/32/23723_2.png) [@kotharicareeracademy](https://devforum.zoom.us/u/kotharicareeracademy)\
**Post date:** [February 27, 2021, 1:14pm UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415/1 "2021-02-27T13:14:30Z")

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We are an Educational Coaching Institute. We have been using Zoom Meetings for 2 months now. We upgraded to premium to remove the 45 minutes limit on the meetings. Also, we took 500 users as we have to take online classes. We had a total of nearly 300 students. But after 15 days, an error started appearing. Every student was appearing in the meetings multiple times and soon the 500 limit was filled up. Also the students who are shown multiple times can not actually join the meeting. As a result, we have to create a new link and start the class again. We mailed zoom support regarding the issue, but no solution was provided. So, we took up another 1000 zoom users. The issue still persists after a total of 30+ mails to zoom support.  
We are attaching the screenshot of the issue.

Any help or suggestion will be much appreciated.

 ![WhatsApp Image 2021-01-23 at 19.51.56](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/8/088ec68cfb1cc60c60c2d52a821a673002580c55.jpeg)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 1, 2021, 6:00pm UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415/2 "2021-03-01T18:00:45Z")

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Hey @kotharicareeracademy ,

Please reach out to [support.zoom.us](http://support.zoom.us), they will be able to better assist. 🙂

Thanks,  
Tommy

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**Author:** ![kotharicareeracademy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kotharicareeracademy/32/23723_2.png) [@kotharicareeracademy](https://devforum.zoom.us/u/kotharicareeracademy)\
**Post date:** [March 5, 2021, 4:24pm UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415/3 "2021-03-05T16:24:37Z")

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We mailed many times but there is no solution provided by support centre.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 8, 2021, 5:07pm UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415/4 "2021-03-08T17:07:02Z")

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Hey @kotharicareeracademy ,

Happy to help get this into the right hands if you share your ticket # . 🙂

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 8, 2021, 3:07am UTC](https://devforum.zoom.us/t/issue-one-user-multiple-times/44415/5 "2021-04-08T03:07:31Z")

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Closed on April 8, 2021, 3:07am UTC

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