# Issue with \`has\_recording: false\` in Queue Call Event Payload

**URL:** <https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669>\
**Category:** API and Webhooks\
**Created:** [January 31, 2025, 2:17pm UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669 "2025-01-31T14:17:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Atif1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/atif1/32/50453_2.png) [@Atif1](https://devforum.zoom.us/u/Atif1)\
**Post date:** [January 31, 2025, 2:17pm UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669/1 "2025-01-31T14:17:07Z")

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Hello,

I am experiencing an issue where the event payload for a **Queue call (shared number)** returns `"has_recording": false`, even though the call recording exists in the Zoom admin panel.

While researching, I came across devforum, which mentions that there is no API endpoint for Queue call recordings.

Could you confirm if this is still the case?  
If an API endpoint now exists, which one should I use?  
Alternatively, what steps can I take to ensure the `"has_recording"` flag is set to `true` in the event payload for Queue call?

Thanks!  
{  
“event”: “phone.caller\_call\_log\_completed”,  
“payload”: {  
“account\_id”: “xxx”,  
“object”: {  
“call\_logs”: [  
{  
“id”: “xxx”,  
“caller\_user\_id”: “xxx”,  
“call\_type”: “voip”,  
“caller\_number”: “xxx”,  
“caller\_number\_type”: 1,  
“caller\_name”: “TM”,  
“callee\_number”: “00000”,  
“callee\_number\_type”: 2,  
“callee\_number\_source”: “external”,  
“callee\_location”: “xxxx”,  
“direction”: “outbound”,  
“duration”: 25,  
“result”: “Call connected”,  
“date\_time”: “2025-01-29T18:40:05Z”,  
“path”: “pstn”,  
“site”: {  
“id”: “xxxxxxx”  
},  
“has\_recording”: false,  
“has\_voicemail”: false,  
“call\_id”: “xxxxxxx”,  
“forwarded\_by”: {  
“name”: “xxxxx”,  
“extension\_type”: “callQueue”,  
“extension\_number”: “333”,  
“phone\_number”: “+1111111”,  
“number\_type”: 1  
},  
“caller\_did\_number”: “+11111111”,  
“caller\_country\_code”: “1”,  
“caller\_country\_iso\_code”: “AA”,  
“callee\_country\_code”: “1”,  
“callee\_country\_iso\_code”: “AA”,  
“call\_end\_time”: “2025-01-29T18:40:36Z”,  
“department”: “DDDDD”,  
“cost\_center”: “”  
}  
],  
“user\_id”: “11111”  
}  
}  
}

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 31, 2025, 6:41pm UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669/3 "2025-01-31T18:41:49Z")

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Hi @Atif1 ,

This is the link for call queue recordings: [Phone APIs - Zoom Developers](https://developers.zoom.us/docs/api/phone/#tag/call-queues/GET/phone/call_queues/%7BcallQueueId%7D/recordings)

But the webhook reporting incorrectly should be submitted as a bug.

Can you please [open a ticket](https://developers.zoom.us/support/) and share the webhook results and id?

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**Author:** ![aaqib.iqbal](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aaqib.iqbal/32/33785_2.png) [@aaqib.iqbal](https://devforum.zoom.us/u/aaqib.iqbal)\
**Post date:** [February 3, 2025, 1:01pm UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669/4 "2025-02-03T13:01:16Z")

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Hi @gianni.zoom  
ticket create TS1647626  
please review and let me know if you need further details on this. thanks.

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 3, 2025, 5:13pm UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669/5 "2025-02-03T17:13:20Z")

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Hi @aaqib.iqbal , I do not work in support but they will be able to help you 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 7, 2026, 8:50am UTC](https://devforum.zoom.us/t/issue-with-has-recording-false-in-queue-call-event-payload/125669/6 "2026-02-07T08:50:04Z")

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Closed on February 7, 2026, 8:50am UTC

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