# Issue with licensed zoom account

**URL:** <https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744>\
**Category:** Web\
**Created:** [June 1, 2020, 5:16am UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744 "2020-06-01T05:16:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rahul4](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rahul4/32/7332_2.png) [@rahul4](https://devforum.zoom.us/u/rahul4)\
**Post date:** [June 1, 2020, 5:16am UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744/1 "2020-06-01T05:16:47Z")

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Hi @ojus.zoom  
@tommy

I have two licensed account.  
One account has the issue with automatic recording. I have already brought this to topic.’

> [@Zoom web sdk issue with download\_url, automatic zoom recording in cloud, admin issue](https://devforum.zoom.us/t/zoom-web-sdk-issue-with-download-url-automatic-zoom-recording-in-cloud-admin-issue/19032/2):
>
> Hi @rahul4 Does the meeting that you are starting have cloud recording enabled? When a host leaves a meeting, and there are other participants, he has the option to assign the host privileges to one of the other participants. Once he assigns the host privileges to someone else, and they join again, they are no longer the host of the meeting. Thanks, Ojus

Another account was able to record automatically in zoom cloud. But after some time, there was no automatic recording. Furthermore, the button to record meeting was not present.

I am using zoom webSDK 1.7.7

Please help.  
Thanks,  
Rahul Kumar

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 3, 2020, 8:17pm UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744/2 "2020-06-03T20:17:51Z")

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Hey @rahul4,

Please email this and your account # to [developersupport@zoom.us](mailto:developersupport@zoom.us) so we can debug further.

Thanks,  
Tommy

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**Author:** ![rahul4](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rahul4/32/7332_2.png) [@rahul4](https://devforum.zoom.us/u/rahul4)\
**Post date:** [June 8, 2020, 11:45am UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744/3 "2020-06-08T11:45:01Z")

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Hi @tommy

Thanks!! I got the solution.  
One has to check at two places for automatic zoom recording in cloud.

1. One has to go to [https://www.zoom.us/meeting/](https://www.zoom.us/meeting/) and edit this meeting to check Record the meeting automatically in the cloud  
 ![Screen Shot 2020-06-08 at 5.14.10 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/fbd61d82e5adacb315656aa457dbce5e5cda8229.png)
2. [https://www.zoom.us/profile/setting?tab=recording](https://www.zoom.us/profile/setting?tab=recording)  
 ![Screen Shot 2020-06-08 at 5.13.02 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d08cc8b3ebefec4498a8020ae654fc5e9697fb1c.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 12, 2020, 8:36pm UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744/4 "2020-06-12T20:36:52Z")

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Happy to hear you figured it out!

Thanks for sharing the solution! 🙂

-Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:01pm UTC](https://devforum.zoom.us/t/issue-with-licensed-zoom-account/19744/5 "2020-08-21T22:01:32Z")

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Closed on August 21, 2020, 10:01pm UTC