# Issue with Missing Session Name in session.user\_left Webhook Event

**URL:** <https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [June 25, 2024, 5:44am UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493 "2024-06-25T05:44:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\
**Post date:** [June 25, 2024, 5:44am UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/1 "2024-06-25T05:44:29Z")

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### Format Your New Topic as Follows:

**Description**  
We are saving user logs of a web application using the Zoom Video SDK with a webhook. According to the following documentation, the “session\_name” is a required parameter in the session.user\_left event:  
[https://developers.zoom.us/docs/video-sdk/webhooks/#operation/session.user\_left](https://developers.zoom.us/docs/video-sdk/webhooks/#operation/session.user_left)

However, there are cases where the session\_name is missing. Below is an example of the actual data where the session\_name was not included.  
Could you please help us understand why the session\_name might be missing in these cases?

```auto
"event_ts": 1718355427023,
"payload": {
    "account_id": "zmDQZWrYSlqktUlfgon-fw",
    "object": {
        "end_time": "0001-01-01T00:00:00.000Z",
        "id": "BopidzWQRSmHNHIawJ6mmA==",
        "issues": null,
        "participant_audio_files": null,
        "participant_video_files": null,
        "recording_files": null,
        "session_id": "BopidzWQRSmHNHIawJ6mmA==",
        "start_time": "0001-01-01T00:00:00.000Z",
        "user": {
            "id": "16778240",
            "join_time": "0001-01-01T00:00:00.000Z",
            "leave_reason": "left the meeting. Reason: Host ended the meeting.",
            "leave_time": "2024-06-14T08:57:04.000Z",
            "name": “ **** ”,
            "user_key": "1_interviewer_21915"
        }
    }
}
```

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<div class="post-metadata">

**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\
**Post date:** [July 2, 2024, 4:37am UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/2 "2024-07-02T04:37:38Z")

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Hi,

I hope you’re doing well. I wanted to follow up on my previous post regarding the issue I mentioned.

Since I haven’t received any responses yet, I was wondering if there might be any updates or additional information needed from my side to help address this issue.

Thank you in advance for your assistance.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 10, 2024, 5:09pm UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/3 "2024-07-10T17:09:23Z")

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Hi @yusuke.yamashita  
Thanks for reaching out and sorry for the late reply here!  
Unfortunately, our logs only go back for 15 days, so I am sorry for the inconvenience but would you be able to get me a newer event from a more recent session so I Can take a closer look at this?

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![yusuke.yamashita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yusuke.yamashita/32/50754_2.png) [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\
**Post date:** [July 10, 2024, 11:58pm UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/4 "2024-07-10T23:58:51Z")

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Understood.  
If the same issue occurs again, I will ask for assistance on the Forum.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 11, 2024, 1:48pm UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/5 "2024-07-11T13:48:13Z")

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Thanks @yusuke.yamashita  
I will close this topic for now. If you face this issue again, feel free to open up a new thread and tag me.  
Cheers,  
Elisa

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 12, 2024, 1:48pm UTC](https://devforum.zoom.us/t/issue-with-missing-session-name-in-session-user-left-webhook-event/112493/6 "2024-07-12T13:48:55Z")

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Closed on July 12, 2024, 1:48pm UTC

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